Re: Can't get through boot-up

From: Ross Durie (rdurie_at_caverock.net.nz)
Date: 10/11/04 

Date: Mon, 11 Oct 2004 20:46:11 +1300

Run the hard drive diagnostic software on Maxtor's website. 

--
Ross
"Dane" <Dane@discussions.microsoft.com> wrote in message
news:4AB93FA5-57F8-453C-B0F1-1C90FA6F4E7D@microsoft.com...
> My computer has just developed an annoying little quirk: it spontaneously
> restarts in the middle of Windows start-up. I have Windows XP Pro SP2, and
> every time it gets to the part of booting up where the little gray bars
fill
> up across the bottom of the screen (right before the Windows logo is
> displayed on a black background), it will all of a sudden just restart and
go
> back to the BIOS screen. So basically, it can never get past this point,
and
> fails to give me any sort of message or information as to what exactly the
> problem is.
>
> <a href="http://www.netdepot.org/personal/screenshots/P1020400.MOV">Here's
a
> little video</a> in case it's not clear what part of boot-up I'm talking
> about.
>
> Even stranger is how the problem started: I was just doing typical
everyday
> work on the computer when everything froze, the mouse cursor disappeared,
and
> it would not respond to any input. I had to do a hard restart, and that's
> when the boot-up problem began.
>
> This is not the first time this boot-up restarting thing has happened
> either. The first time I experienced it was a week ago and I ended up
doing a
> clean re-install of Windows to fix it. But apparently that wasn't good
> enough, because it has resurfaced. So rather than re-install Windows
again,
> I'd like to find out once and for all what the cause is.
>
> Here is what I've already done to try to troubleshoot this:
>
> 1. I tried to start up using "Last Known Good Configuration", but this
> didn't fix anything.
>
> 2. I tried to start up in Safe Mode, but again, the same problem.
>
> 3. I tried to enable Boot Logging so I could see at what point exactly the
> problem was happening, but it never seems to produce the boot log
file...or
> at least I can't ever find it. After enabling Boot Logging, and the
boot-up
> fails, I enter the Recovery Console and try to find the
> "C:\WINDOWS\Ntbtlog.txt" file, but it is never there.
>
> 4. Next I started to remove pieces of hardware from my system one-by-one,
> trying to boot up after each one to see if it fixed anything. Now the only
> things plugged into my motherboard are my video card and one hard drive.
> Still, same problem.
>
> 5. Then I decided to get drastic and starting disabling start-up Services
> using the Recovery Console. I wrote down all the services marked as
> "SERVICE_BOOT_START", meaning they get loaded during the boot phase. I
> disabled them one at a time and discovered that the problem was still
> happening when all of them were disabled, except for the "ATAPI" service.
The
> catch there is that when I disabled "ATAPI" I got a Stop message during
> boot-up that said it could not continue because it couldn't find the
> "C:\WINDOWS\System32\Drivers\Ntfs.sys" file. So I can't say whether or not
> the "ATAPI" service is the one at fault for this spontaneous restarting
> business, because I have no way of checking for a successful boot-up when
it
> is disabled.
>
> Anyway, I've pretty much reached the end of my rope now, and I'm getting
> sick of re-installing Windows XP to fix this problem every time, since the
> true cause is something deeper than that. Any suggestions?
>
> Here are my system specs (keep in mind only the video card and Maxtor
5T06H6
> are hooked up at this point):
> <b>OS:</b> Windows XP Pro SP2
> <b>Motherboard:</b> ABIT KG7-RAID
> <b>CPU:</b> AMD AthlonXP 1800+ (not overclocked)
> <b>Memory:</b> 2x256MB Crucial CT3272Y265
> <b>Video Card:</b> Sapphire ATI Radeon 9550SE
> <b>Sound Card:</b> Creative Labs SoundBlaster Audigy Platinum
> <b>Network Cards:</b> 3Com 3C905CX-TXM, D-Link DWL-520+
> <b>Hard Drives:</b> Maxtor 5T06H6, Maxtor 6Y120P0, Maxtor 6Y200P0
> <b>CD Drives:</b> Toshiba SD-M1502, Ricoh RW7200A
>
> Thanks for reading all this

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