Re: Windows explorer crashes after SP2 installation
From: dk (dk_at_discussions.microsoft.com)
Date: 09/30/04
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Date: Thu, 30 Sep 2004 14:29:06 -0700
Thanks for the effort
My problem persists in safe mode and after disabling all sheel components
and after virus/adv scan and after checking system files …
Going on with the search….
"Don Taylor" wrote:
> "David" <anonymous@discussions.microsoft.com> writes:
> >After sp2 installation - control panel causes windows
> >explorer crash (restart) without error messages.
> >After automatic restart - not all taskbar icons return.
>
> There have been a string of folks reporting very similar problems
> to what you are reporting. Some find that anything which uses
> Windows Explorer (Recycle bin, folder shortcuts, control panel,
> etc) all have a similar problem. Some find that right clicks are
> their major problem. Some find any click. Some find it crashes
> on open. Some find it refuses any clicks. There are some claims
> but I've been scanning the thousands of postings on SP2 and I don't
> think you will find any with "the fix" for this, at least yet.
>
> But, some find it will work when you boot in safe mode.
>
> And, some find it will work when you create a new user and switch
> to that user to try it.
>
> One of those might be a temporary work-around till you get an answer.
>
> Some claim it is all spyware and viruses but I haven't seen any
> posting that confirmed this for the Windows Explorer problem.
> I carefully and repeatedly checked, no viruses or spyware and my
> windows explorer locks up every time
>
> Some claim it is Divx or Spy Sweeper installed that is responsible
> for this but others have it, don't have those and some seem to have
> those and have no problem. I don't and it locks up.
>
> Some claim it is "ShellExtensions", little accessory gadgets that
> sort of script extra cute features. The advice for that is to
> install free ShellExView and to try (carefully) disabling these
> features one at a time, if turning one off doesn't do anything then
> turn it back on and try again. I did that with all 75 at once and
> it made no difference at all. One person sent me mail saying that
> disabling one extension he had did appear to fix his problem.
>
> You can escalate to Microsoft, go to
> support.microsoft.com/windowsxpsp2
> and give them all the details and clues and patterns you can find.
> There is no guarantee that their analysis or directions will be
> correct or even not make it worse. They told me I must "have some
> corrupted files, repair windows back to install state and then
> reinstall SP2 twice while in Safe mode." Before I did that someone
> posted the "switch user" workaround that let me get by temporarily.
> I sent email saying that if it worked for one user then it seemed
> less likely it was "some corrupted files" and asked if they still
> wanted me to blow windows away. They have not reponded to that in
> a number of days now. But I can imagine what it is like inside now.
>
> I hope this helps. If someone tells you to try something and it
> doesn't help then please make a posting so we can start accumulating
> what suggestions don't do any good. And if someone tells you something
> that does work then please report it.
>
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