Re: Cannot access "explore" or "search"
From: Don Taylor (dont_at_agora.rdrop.com)
Date: 09/30/04
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Date: Thu, 30 Sep 2004 11:53:57 -0500
<anonymous@discussions.microsoft.com> writes:
>Thanks Don:
>You were right. The problem does not exist when in "safe
>mode" or thru another user account. So, it may be my user
>profile is corupted. However, as the administrator I am
>leary of trying to fix this without creating further
>problems. I was hoping there was a simple solution.
I haven't figured out what "user profile is corrupted" might really
mean. The second user working must be a clue about what the real
problem is and maybe that could even be the key to help someone
track down the real cause and see a fix for many folks having this
problem. But I have not seen a single posting that indicates anyone
has done this or even that anybody is interested in trying to track
down the real cause and provide a fix. If I was still writing
software for a living I'd kill for a completely reproducible bug
where a single tiny change would make the bug appear and disappear
and appear and disappear on one machine I could get my hands on.
It is nice that the work-arounds might let you get by for a little
while. But having scanned tens of thousands of postings I'm getting
the feeling that the majority of folks with "the windows explorer
problem" don't get a fix. A VERY few actually report that a
virus/spyware scan fixed it for them. A VERY few actually report
that disabling a shell extensition fixed it for them. A VERY few
report that Divx did it. Maybe for some reformatting the drive and
reinstalling fixes it. But it looks like most of the people with
this problem aren't getting any fix, or even any interest in a fix.
>Pete
>>-----Original Message-----
>>"Pete" <anonymous@discussions.microsoft.com> writes:
>>>Just recently have not been able to open "explore" or
>>>"search" by right clicking "Start". When trying, only
>>>desktop icons disappear and screen refreshes. Also cannot
>>>open "recycle bin" from desktop nor "control panel". Any
>>>ideas?
>>
>>If you have recently installed SP2 on your computer then
>>there have been a string of folks reporting very similar problems
>>to what you are reporting. Some find that anything which uses
>>Windows Explorer (Recycle bin, folder shortcuts, control panel,
>>etc) all have a similar problem. Some find that right clicks are
>>their major problem. Some find any click. Some find it crashes
>>on open. Some find it refuses any clicks. There are some claims
>>but I've been scanning the thousands of postings on SP2 and I don't
>>think you will find any with "the fix" for this, at least yet.
>>
>>But, some find it will work when you boot in safe mode.
>>
>>And, some find it will work when you create a new user and switch
>>to that user to try it.
>>
>>One of those might be a temporary work-around till you get an answer.
>>
>>Some claim it is all spyware and viruses but I haven't seen any
>>posting that confirmed this for the Windows Explorer problem.
>>I carefully and repeatedly checked, no viruses or spyware and my
>>windows explorer locks up every time
>>
>>Some claim it is Divx or Spy Sweeper installed that is responsible
>>for this but others have it, don't have those and some seem to have
>>those and have no problem. I don't and it locks up.
>>
>>Some claim it is "ShellExtensions", little accessory gadgets that
>>sort of script extra cute features. The advice for that is to
>>install free ShellExView and to try (carefully) disabling these
>>features one at a time, if turning one off doesn't do anything then
>>turn it back on and try again. I did that with all 75 at once and
>>it made no difference at all. One person sent me mail saying that
>>disabling one extension he had did appear to fix his problem.
>>
>>You can escalate to Microsoft, go to
>>support.microsoft.com/windowsxpsp2
>>and give them all the details and clues and patterns you can find.
>>There is no guarantee that their analysis or directions will be
>>correct or even not make it worse. They told me I must "have some
>>corrupted files, repair windows back to install state and then
>>reinstall SP2 twice while in Safe mode." Before I did that someone
>>posted the "switch user" workaround that let me get by temporarily.
>>I sent email saying that if it worked for one user then it seemed
>>less likely it was "some corrupted files" and asked if they still
>>wanted me to blow windows away. They have not reponded to that in
>>a number of days now. But I can imagine what it is like inside now.
>>
>>I hope this helps. If someone tells you to try something and it
>>doesn't help then please make a posting so we can start accumulating
>>what suggestions don't do any good. And if someone tells you something
>>that does work then please report it.
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