Re: HP & Windows XP S2; patch to ensure System Restore (SP26352.ex

From: Rock (rock_at_comcast.nospam.net)
Date: 09/04/04 

Date: Fri, 03 Sep 2004 18:55:14 -0700

dan the man wrote:

> Very funny. I've just spent four hours on the phone, from Toronto to
> Bangalore to California and now, somewhere in Canada. Finally found one HP
> person who would carry the ball for both HP and Microsoft - because obviously
> it's their shared responsibility to properly administer this patch - and she
> is trying to decipher my error message. When she comes back on the phone,
> I'll raise your point. All the webpage says is that XP Home Edition qualifies
> for the patch.
>
> Well, how's this for a response: HP just said that, without the patch, I
> can't restore to a pre-SP2 point. Going forward after SP2, I can pick a
> System Restore point, but not one before then. Therefore, it is absolutely
> imperative to back-up all files prior to downloading and installing SP2.
>
> As for de-installing SP2, Microsoft's guy agreed that that is an act of
> insanity (my words) given the registry disruptions and other problems likely
> to arise.
>
> So, basically, you can wait a few weeks for all these SP2 problems to sort
> themselves out - that's my approach - or download and install now, but not
> before backing up absolutely everything.
>
> Ah, the world of the profiteers!
>
> "crackback" wrote:
>
>
>>I contacted tech support on this issue and their response was that
>>this patch was only for business machines. It would not install on
>>consumer products. They did not, however, shead anymore light on the
>>subject. I haven't tried the SP2 upgrade on my HP yet. You wanna try
>>it first? :o)
>>
>>cb
>>
>>On Thu, 2 Sep 2004 09:41:13 -0700, "dan the man" <dan the
>>man@discussions.microsoft.com> wrote:
>>
>>
>>>According to HP
>>>(http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=pv-22793-3),
>>>before installing XP_S2, I must first install the SP26352.exe patch to ensure
>>>full System Restore functionality. Downloaded SP26352.exe and attempted to
>>>install. Got this, 'Microsoft QFE Update (835409), error message': "Unable to
>>>determine your PC type. Patch will not be installed."
>>>
>>>HP guarnatees that XP System Restore functionality will fail post-S2 upgrade
>>>without this patch. I am absolutely reluctant to proceed.
>>>
>>>Anybody got a solution?
>>
>>

Note that that KB article is not available on the MS website. This
means it was pulled by MS for some reason.

That's a silly response --- typical from tech support. SP2 can easily
be removed.

How to remove Windows XP Service Pack 2 from your computer
http://support.microsoft.com/?id=875350

As is the case for any safe computing make sure you have a complete
system backup before doing the installation. Then if it goes wrong
restore. I use a drive imaging program and external USB HD for that
purpose.

Refer to these links for info on installing SP2:

http://www3.telus.net/dandemar/spackins.htm

Free Technical Support for SP2
http://support.microsoft.com/default.aspx?scid=fh;en-us;Prodoffer80&sd=GN

What to Know Before You Download and Install Windows XP Service Pack 2
http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx

Get the Latest Updates and Information from Your PC Manufacturer Before
Installing Windows XP Service Pack 2
http://www.microsoft.com/windowsxp/sp2/oemlinks.mspx

Using programs and hardware with Service Pack 2 (SP2)
http://support.microsoft.com/default.aspx?scid=fh;ln;xpsp2swhw

If running Office 2003 make sure you have the latest Service Pack
http://office.microsoft.com/home/default.aspx

Windows XP Service Pack 2 Support Center
http://support.microsoft.com/default.aspx?scid=fh;EN-US;windowsxpsp2

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