Re: Help and Support Center
From: Pete Lees (PD.Lees_at_btinternet.com)
Date: 09/29/04
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Date: 29 Sep 2004 11:45:59 -0700
"pickle104" <anonymous@discussions.microsoft.com> wrote:
> There seems to be a problem with the help files on my PC.
> The walkthroughs and articles are showing up without
> images, and all in Times New Roman. In other words, they
> look like they're missing a CSS file, though that might
> just be my over-simplistic way of looking at it.
Does your \Windows\Help directory contain the files ntshared.chm and
ntdef.chm? These files contain the cascading style sheets that control
the appearance of all the Windows XP help topics, together with common
graphics like the Microsoft logo. If one or both .chm files are
missing then you'll run into the problems you've described.
However, if both these .chm files are present then you might try the
following:
1) Use MJ's Help Diagnostics to check that all the help viewer
components are properly installed and registered.
http://helpware.net/downloads/index.htm#MJs
(The only section of the MJ's Help Report that is relevant to your
problem is the one headed "HTML Help Run-time Components".)
2) Delete or rename the file hh.dat, which you should find in this
directory:
\Documents and Settings\%username%\Application Data\Microsoft\HTML
Help
The hh.dat file stores user-specific information on all the HTML Help
files on your system (favourite topics, search history, etc.), and can
cause the files to misbehave if it has somehow been corrupted. Windows
will create a new version of hh.dat when you next open any .chm file.
3) Empty your Temporary Internet Files directory (in Internet
Explorer, Tools > Internet Options > General tab > Delete Files). A
full TIF directory can cause HTML Help files to misbehave.
-- Pete (Microsoft Help MVP)
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