RE: Please can you help
From: Andy (Andy_at_discussions.microsoft.com)
Date: 09/29/04
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Date: Wed, 29 Sep 2004 08:19:03 -0700
Thank you Craig for all your help I will do allyou say now much appriated
"anonymous@discussions.microsoft.com" wrote:
> Hello Andy,
>
> Please make sure you anti-virus software is working ok
> and that you still have membership time left with the
> anti-virus company. I heard that Norton Antivirus messes
> up with SP2, as SP2 includes an MS Anti-Virus Service.
>
> I will assume you have membership time left with your
> AntiVirus Software. You may want to un-install it and re-
> install it and then test your problem. If it is ok now,
> then download you new definitions.
>
> Or ...........
>
> Un-Install SP2:
> - Go to Start/Control Panel/Add-Remove Programs and
> select SP2
>
> The best, cheapest and quickest way to fix this problem
> and get done within 1 1/2 hrs:
> - Next boot to the WinXP CD
> - Select Repair and follow other screen instructions.
> - After it Reboots go to the Desktop.
> - Run a 3rd Party Windows Registry cleaner program.
> - Defrag the Windows Registry file.
> - Then reboot.
> - Wait for a while until Microsoft gets SP2 fixed.
>
> If you would like to correspond further, I have created a
> temporary email address you can contact me at and I have
> images that would show more details about how to do these
> tasks:
>
> REINSTALL.XP.AV.-SP2.TOSH382@SUPPORT-IT.GNIS.NET
>
> Sincerely,
>
> Craig McIntosh
> GNIS IT Support
>
>
> >-----Original Message-----
> >we have so many problems with windows xp now since we
> installed service pack 2
> >
> >we get error messages all the time we can not view our
> music photos and
> >documents from the main menu it comes up with windows
> explorer has acounted a
> >problem and needs to shut all the time we cna not get
> onto the windows update
> >now says please connect to internet even though we are
> on broadband we get
> >error messages al lthe time and everytime we turn on the
> pc we get this
> >message ERROR LOADING RUNDLL all the time please can
> you help I am not sure
> >if we can even get back on this so email us if you can
> any info on why ?
> >
> >could it be anti virus software ?
> >.
> >
>
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