Re: WinUpdate Error Code: 80246002
anonymous_at_discussions.microsoft.com
Date: 09/27/04
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Date: Mon, 27 Sep 2004 15:44:25 -0700
Dear Rock,
You were absolutely right, the download from NVIDIA's
site came to the rescue. I am not sure if I had NAV2005
running with autoprotection on when I tried the update.
Anyway, it did not warn about it whereas NVIDIA's update
does so.
In what follows you can find the thread of messages I've
exchanged with the Microsoft support service, to reach to
the same conclusion as yours.
Thanks for your kind support too.
Jose
================== THREAD START =========================
Problem Description: Dear Benjamin,
Thank you very much for you time, your attention and last
but not least, the unvaluable and kind support.
The download from NVIDIA site as you have indicated
worked just fine!
Recalling the reported incident, I am not sure now if by
the time I faced the problem I had already installed
Symantec's Norton Antivirus 2005 in my system. According
to NVIDIA site instructions, anti-virus software must be
disabled before driver installation. I failed to notice
such warning from the version I downloaded from
WinUpdate. The version downloaded from NVIDIA explicitly
warns the user about this issue. I disabled auto-
protection from NAV2005 and the installation runned
smoothly.
By the way, the NVIDIA driver is very nice and worth of
the workaround. It adds a lot of functionality to the
desktop.
Thanking you very much once again, I would like to close
this messge with my most sincere compliments for such
support service from Microsoft. Keep it on like that!
Sincerely,
Jose Luis
Response from Microsoft
9/27/2004 7:03:59 AM
Dear Jose,
Thank you for submitting your question to Microsoft
Windows Online Support. My name is Benjamin and I will be
assisting you with this issue. For your reference, the
Case ID of this service request is SRZ040927000975. You
can contact me directly by writing an email to v-
benyan@mssupport.microsoft.com with the case ID in the
subject line.
>From your description, you have indicated that you
encounter the error code 80246002 when you try to install
the NVIDIA GeForce2 MX 200 driver on Windows Update. If I
have misunderstood, please feel free to let me know.
I understand the inconvenience you are encountering now.
Please be assured that I will work closely with you on
this issue. For your reference, Microsoft offers no-
charge support to Windows Update-related issues and this
case will be free of charge.
First, I noticed that you have submitted another case
SRZ040927000984 with the same issue. Please understand we
usually focus on one case at a time. So I will
temporarily close that case SRZ040927000984 as
Duplicated. Thank you for your understanding.
Concerning the current issue, I would like to explain the
drivers on the Windows Update site are provided by
hardware manufacturers, such as NVIDIA. From the
technical standpoint, if you would like to install the
driver, I highly recommend you go to the official NVIDIA
website to download the driver. For your convenience, I
have listed the link below:
http://www.nvidia.com/object/winxp_2k_61.77
I hope the link will be helpful. If you have any concerns
or questions, please feel free to contact me.
I am looking forwarding to hearing from you.
Best Regards,
Benjamin Yan
v-benyan@mssupport.microsoft.com
Microsoft Support Professional
Satisfied customers are my top priority. Please let my
manager or me know what you think of the level of service
provided. You can send feedback to Microsoft Management
at mailto:managers@microsoft.com?
subject=Microsoft_Windows_Feedback or directly to my
manager, Karl Shen at mailto:v-kais@microsoft.com.
Your request
9/27/2004 3:18:19 AM
Problem Description: error code 80246002 after winupdate
download for
update name: Nvidia Corporation - Video - NVIDIA GeForce2
MX 200
status: Failed
date: Monday, September 27, 2004
source: Windows Update website
Problem Area: Upgrade
Frequency of problem: Always Happens
Operating system / version:
Computer manufacturer and model:
Processor model and speed:
Memory (RAM): MB
====================END OF THREAD =======================
>-----Original Message-----
>Jose wrote:
>
>> I am not that happy with your reply and point of view
but
>> thanks anyway.
>>
>> For the record:
>>
>> The new NVIDIA driver suite did not even start to
>> install. And I wonder what an error 80246002 means.
>>
>> No malfunction so far with the driver from the
original
>> XP CD-ROM but it lacks many of the functionalities the
>> old NVIDIA driver used to have.
>>
>> I had to go through a fresh format and install, from
>> scratch, for an earlier attempt to do SP2 upgrade
>> rendered a conflict with NAV2003, it could not be
>> updated. Downloaded NAV2005 and it refused to install
>> too. Trying to fix all the stuff, I even tampered with
>> the registry following directions found at Symantec's
>> site and eventualy I got a no-way-out corrupted
network
>> information.
>>
>> Now, everything is fine except for the NVIDIA drive
and
>> the NAV2005 which I'll be trying next.
>>
>>
>><snip>
>
>Then get an updated driver from the nVidia site, just
don't use drivers
>from windows update. Far too often they cause problems.
>
>.
>
- Next message: Mike H: "Re: Drive partitioning best practices"
- Previous message: Gerry T: "RE: Confirmation of MOVE, how to enable"
- In reply to: Rock: "Re: WinUpdate Error Code: 80246002"
- Next in thread: Rock: "Re: WinUpdate Error Code: 80246002"
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