RE: Service pack 2 killed my laptop

From: Sam Stein (Stein_at_discussions.microsoft.com)
Date: 09/27/04 

Date: Mon, 27 Sep 2004 10:33:04 -0700

I too have an HP laptop (pavilion zt1000) with XP home edition which has been
given me real problems since installing SP2. I have generally had more
errors in the past few days since installation and two bigger problems also
immediately come to mind:

- my IE browser now often locks up (?seemingly for Java-related reasons?)

- if I put my laptop into "hibernate," I get errors when I try to start it
up again and end up being forced to entirely restart the thing

- I've also had more errors elsewhere which I cannot remember now

>From my end, it seems like something is not right with SP2 and I'm hoping
for some sort of follow up. Like SP2a or something.

"Henry Timm" wrote:

> Hi,
> Since I can't seem to email microsoft my problem (love
> how their network for email is always down), i'll try
> posting my letter to them on this newsgroup... it is as
> follows...
>
> Hello,
> I am writing about my laptop which is a HP Pavilion
> ze5300. After Service pack 2 was installed, i went
> through and restarted the computer. On reboot, the
> computer has a limited time before it locks up. During
> the system check process, it says that the mouse driver
> has an error... Further details i've been able to get is
> that the touch pad for the laptop is causing a fatal
> error and the computer appears to be locking itself down
> because of the error or for protection. I tried using a
> window's installation disk to reformat the computer in
> hopes of wiping the computer clean and having a clean
> slate to load things back from. This proved to be a
> mistake as the laptop locked up during the
> reinstallation. So now i have a laptop that when powers
> on, either locks up imediately before anything is even
> displayed or it allows me some time to look at things
> before it locks. I've discovered that if i let the
> laptop sit for an hour or so before turning it on that it
> gives me limited time before it freezes. I've already
> tried booting from the cd, running recovery, booting over
> a network i have set up in my home, and i've disconnected
> any and all extra peripherials to the laptop in hopes of
> isolating the problem. Please help. I assume i've
> already lost or will loose all the data on the computer
> as of right now regretably (school and buisness work and
> music of around 60 giga bytes), but i just want the thing
> to at least work and give me a basis to start loading
> things back on. I have quite a distaste after this
> incident, when I followed every step that microsoft had
> instructed me to do. The laptop recieved the service
> pack 2 from the auto update and i had checked to make
> sure i had all the updates needed before that and i
> regularly scan my computer for viruses and spyware as
> well as use ad-aware se. I am essentially without a
> laptop now that had lots of information on it very very
> valuable to me. I am now with a thin box with buttons
> and has flashing lights for all the time and effort i've
> put forth into it because of the download of this service
> pack. Please tell me there is hope and that there is
> something that can be done to fix this problem and at
> least return my laptop to operational status again. I do
> know my way around computers fairly well but the solution
> for this escapes me. Please Help. Thank you.
>
> Henry L. Timm
> Email: h1timmboy@aol.com
>
>
> HP Pavilion ze5300 (cto?)
> 80 GB Hard Drive
> 512 DDR Ram
> Dvd - CD re writable drive
> windows home edition
>
>
>