Re: Cannot open Help and Support
From: Pete (lansma_at_bigpond.com)
Date: 09/26/04
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Date: Sun, 26 Sep 2004 09:40:16 GMT
What do you mean by "a real time AV program", Will. A little more info
and I'll be sure to disable it.
-- Clear and dark skies! Pete ------------------------------------------------ Home Page: http://www.users.bigpond.com/lansma/ Lat: 42° 53' S; Lon: 147° 19' E Will Denny wrote: > Hi Pete > > SP2 'may mend' some parts of Windows that aren't working properly, > but it's to try and sort them beforehand. Some people have found > that running a real time AV program during the SP2 upgrade can cause > problems. > > > "Pete" <lansma@bigpond.com> wrote in message > news:0cv5d.4940$5O5.578@news-server.bigpond.net.au... >> Thanks Will, >> >> I'm having a closer look at Kelly's site as I type. >> >> I have read the "What to Know Before..." article. I was conscious of >> the need to have SP1 working well before upgrading, so I may need to >> hold of for a while. I just wonder what other things are not working >> well :-). >> >> -- >> Pete >> ------------------------------------------------ >> Home Page: http://www.users.bigpond.com/lansma/ >> Lat: 42° 53' S; Lon: 147° 19' E >> >> >> >> Will Denny wrote: >>> Hi Pete >>> >>> You might like to try and sort the problem out before you upgrade to >>> SP2. Try the following link to Kelly's web site: >>> >>> "Why doesn't help and Support work?" >>> http://www.kellys-korner-xp.com/top10faqs.htm >>> >>> Before you upgrade to SP2, have you seen the following article: >>> >>> "What to Know Before You Download and Install Windows XP Service >>> Pack 2" http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx >>> >>> >>> "Pete" <lansma@bigpond.com> wrote in message >>> news:Rdu5d.4789$5O5.4730@news-server.bigpond.net.au... >>>> I cannot open Help and Support in Windows XP Pro SP1. >>>> >>>> I Googled and got some decent advice given to others, namely that >>>> this may be due to corrupt registry entries after running Toni Arts >>>> EasyCleaner, but nothing I have tried works. To avoid duplication >>>> me clarify: >>>> >>>> 1. I have tried Dough Knox's VB script 'Fix for Windows XP Help', >>>> which is supposed to correct the damage caused by EasyCleaner. >>>> >>>> 2. I tried the sfc /scannow method suggested by Michael Solomon >>>> that searches for missing or corrupt Windows files. >>>> >>>> 3. I tried another method reported by Doug Knox: Open a cmd window, >>>> type "cd %windir%\pchealth\helpctr\binaries" (without quotes) >>>> <enter>, type "start /w helpsvc /install" <enter> >>>> >>>> 4. Finally, I tried a system restore to no avail, but it may be >>>> that I ran Toni Arts EasyCleaner more than two months ago and for >>>> some reason my restore points only go back a month and a half. >>>> >>>> I have now received my CD copy of SP2; would updating to SP2 remedy >>>> this problem? >>>> >>>> Any advice appreciated. >>>> >>>> -- >>>> >>>> Pete >>>> ------------------------------------------------ >>>> Home Page: http://www.users.bigpond.com/lansma/ >>>> Lat: 42° 53' S; Lon: 147° 19' E
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