Re: How can I turn off Norton AV?

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: Ron Martell (ron.martell_at_gmail.com)
Date: 09/16/04 

Date: Thu, 16 Sep 2004 20:25:29 GMT

Solar_Flare <solar_flare@sol.star> wrote:

>The Symantec support site is not accessible tonight, so maybe someone
>else has seen this problem.
>
>I have Norton Anti virus 2004 with Win XP Home edition. Currently auto
>protect is OFF and I can't enable it. Email scanning is enabled and I
>think that this email scanning feature is hanging my email app (Eudora
>6). I can't download new email and then the little download wheel just
>spins forever. Eventually the whole program hangs. Until I fetch mail,
>Eudora is otherwise functional.
>
>The Symantec support site lists a similar problem auto protect and
>email scanning and I would love to know what to do. I tried Live
>Update a couple of times. The update wouldn't complete installation,
>because NAV was still running and won't be shut down. I'm also running
>Zone Alarm without problems.
>
>I noticed this trouble a few days ago when the power went out for more
>than a hour on a nice sunny day. The UPS battery didn't carry me
>through this outage, but has got me through the usual brownouts and
>the flickering lights. I hope that this may just a coincidence.
>
>The Win XP and NAV 2004 were a clean install in this past June. I
>haven't updated to SP2 yet. The hardware is 3 years old custom
>desktop, with more that enough power under hood for my needs.
>
>First, I would like to turn off NAV, so I try live update and/or a
>fresh install. Is XP, Eudora 6 and NAV2004 a bad combination?
>Suggestions.
>

Starting with the last item first. My opinion is that NAV2004 and
anything else is a bad combination. The best use for NAV2004, again
in my opinion, is to use the installation CD as a coffee coaster and
get some other antivirus product.

What is the date of your virus definitions for NAV2004? If they are
more than a week old then something may have gotten by the protection
and your computer could be infected with one of the newer viruses.

Go to http://housecall.trendmicro.com and do a free online virus scan
of your computer and see what that finds. Or you can download Stinger
(free) from http://vil.nai.com/vil/stinger and run it to clean the
most common of the current crop of viruses from your computer.

To uninstall NAV2004 go to Control Panel - Add/Remove Programs.
Select the entry and then click on Remove. Note that there will also
be separate entries for Live Update and for Live Reg in the Add/Remove
programs and these should be removed as well. You can then try
reinstalling it and see if it will work properly.

Note: In addition to checking for viruses you should also clean up any
spyware on your computer at the same time. See MVP Jim Eshelman's
Quick Fix procedure at http://www.aumha.org/a/quickfix.htm

Good luck

Ron Martell Duncan B.C. Canada 

-- 
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca
"The reason computer chips are so small is computers don't eat much."

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