Re: error 711-windows networking not properly configured

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From: one confused lady (oneconfusedlady_at_discussions.microsoft.com)
Date: 09/16/04 

Date: Wed, 15 Sep 2004 20:49:05 -0700

I cant check to see if the firewall is on because,as I said before, there is
no connection listed there... I am not able to add the dialup connection. I
have contacted tech support @ aol and they are clueless. If I am ever able to
configure a dialup connection again, I will check the xp firewall and get one
that is compatible.
Thanks

"Michael Solomon (MS-MVP Windows Shell/Us" wrote:

> Such a message, usually means the problem is on the ISP side of things but
> the other issue is on your end. If you have the XP firewall enabled, that
> is not compatible with AOL and cannot be used with AOL. The XP firewall
> could be the issue if it is turned on. Open Connection settings in Control
> Panel, look for your connection or tcp/ip connection, right click, select
> properties, go to the advanced tab, if the firewall is enabled, turn it off.
> However, before doing this, be sure you have a third party firewall
> installed or be sure you are disconnected from the Internet. If you have a
> broadband connection, unplug the broadband modem until you get a third party
> firewall installed.
>
> There are several free versions and I believe most will work with AOL:
> www.agnitum.com
> www.zonelabs.com
> www.sygate.com
> http://www.tinysoftware.com/home/tiny2?la=EN
> http://www.kerio.com/kerio.html
>
> If none of the above resolves the issue or proves to be the issue, you
> should try contacting AOL tech support for help with this issue.
>
> --
> Michael Solomon MS-MVP
> Windows Shell/User
> Backup is a PC User's Best Friend
> DTS-L.Org: http://www.dts-l.org/
>
> "one confused lady" <oneconfusedlady@discussions.microsoft.com> wrote in
> message news:23509915-7B4C-4459-B970-C3AC0CA4AFD8@microsoft.com...
> >I should have mentioned that I have already uninstalled and reinstalled
> >AOL.
> > When I try to sign on I get an error that says the access network failed
> > to
> > respond. When I go to network connections there is nothing in the box
> > where
> > Aol normally is listed and I am not able to add the connection. Is there
> > anything in SP1 that would affect this? I could have restored back to a
> > time
> > before it was installed.
> > Thanks
> >
> > "Michael Solomon (MS-MVP Windows Shell/Us" wrote:
> >
> >> Have you tried removing and reinstalling the AOL software assuming you
> >> are
> >> using their software in order to connect?
> >>
> >> When you remove viruses and malware, sometimes changed or infected system
> >> and other application files are removed as well hence, sometimes
> >> applications and system files need to be repaired. In this case, it
> >> sounds
> >> as though it is related to your AOL software which is quite proprietary.
> >> Hence, if you are using their software, it would be advisable to remove
> >> and
> >> reinstall it.
> >>
> >> --
> >> Michael Solomon MS-MVP
> >> Windows Shell/User
> >> Backup is a PC User's Best Friend
> >> DTS-L.Org: http://www.dts-l.org/
> >>
> >> "one confused lady" <oneconfusedlady@discussions.microsoft.com> wrote in
> >> message news:56FBA0BE-50CD-4242-9ED9-822BBBA1723A@microsoft.com...
> >> >I am currently using Windows XP Home edition. I recently recovered from
> >> >a
> >> > crash after my son downloaded a program containing spyware. After
> >> > using
> >> > spybot and adaware to detect and remove spyware,and 2 virus detection
> >> > programs, I thought I was up and running again. I have also uninstalled
> >> > the
> >> > program that I thought was causing the problem. Then my computer
> >> > started
> >> > freezing up while online and would sometimes take several attempts
> >> > before
> >> > it
> >> > would start up at all. I was able to use system restore. Now I cant
> >> > connect
> >> > to the internet using dial up conection with AOL. I am getting an error
> >> > message 711-cannot load the remote acess manager service, windows
> >> > networking
> >> > is not properly configured, & a configuration error on this computer is
> >> > preventing this connection.
> >> > When I try to configure the connection manually using connection
> >> > wizard, I
> >> > am not able to choose the dial up conection option. The only option
> >> > available
> >> > is Broadband. Any ideas would be greatly appreciated!
> >> > Thanks,
> >> > --
> >> > confused
> >>
> >>
> >>
>
>
>

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