Re: XP HOme won't shut down
From: Malke (malke_at_nospoonnotreally.com)
Date: 09/15/04
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Date: Tue, 14 Sep 2004 19:46:50 -0700
Rafael Chemtob wrote:
> Hi,
> I have an XP home machine and every time I try to shut down, the
> screen
> fades and then the color comes back and it doesn't shut down. The
> only way
> I can shut it down is through pressing "Off". What is wrong with my
> computer.
>
> rafael
Usually problems in shutting down mean that some program or process is
running in the background, refusing to exit gracefully. Most commonly,
that program/process is malware, although it can be a legitimate
program misbehaving. Here is a link to a shutdown troubleshooter:
http://www.aumha.org/win5/a/shtdwnxp.htm
In addition, make sure your computer is 100% virus and spyware-free by
doing the normal cleanup:
Scan with a current antivirus program (meaning a version not earlier
than 2003 using updated virus definitions). Also, remove spyware with
Spybot Search & Destroy from www.safer-networking.org and Ad-aware from
www.lavasoftusa.com. Be sure to update these programs before running
them. These programs are free, so run them both since they complement
each other. It is best to run antivirus and spyware removal tools in
Safe Mode. You may also want to run CWShredder and HijackThis from
http://aumha.org/freeware.htm. Although CWShredder is no longer being
updated, it will still clean older variants of the CoolWebSearch
malware. A combination of HijackThis and About:Buster
(http://www.majorgeeks.com) works well in removing homepage hijackers.
Please read the instructions carefully. Make sure you are able to see
all hidden files and extensions (View tab in Folder Options). Also,
make sure you've visited Windows Update and applied all security
patches. Do not install driver updates from Windows Update. Make sure
you are running a firewall.
Malke
-- MS MVP - Windows Shell/User Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!"
- Next message: Matt Fox: "Re: xp sp2 application launch issue"
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