Re: System Freeze

From: R. C. White (RCWhite_at_msn.com)
Date: 09/09/04 

Date: Thu, 9 Sep 2004 09:22:40 -0500

Hi, Cindy.

As they say, "That does not compute!"

First you said "keyboard do[es] not work"; then you said "Ctrl+Alt+Delete
does respond". If the computer responds to CAD, then the keyboard is
working, at least minimally.

Which virus scan are you trying to run? Perhaps your problem is with that
program, not with Windows itself.

When you press CAD, do you see the Task Manager? What does it say? What
applications are listed? Do any of them say "Not responding"?

We could go on shooting in the dark here for months. To narrow down the
possible dead ends, could you please tell us SOMETHING about your computer.
So far we don't know the make and model, how much RAM, how many hard
drives...or anything else about it. Remember, you can see it; we can't. We
know NOTHING about it except what you tell us - which is NOTHING so far,
except that it "freezes" during a virus scan with some unidentified
antivirus program. :>(

RC 

-- 
R. C. White, CPA
San Marcos, TX
rc@corridor.net
Microsoft Windows MVP
<anonymous@discussions.microsoft.com> wrote in message 
news:7a7e01c49533$b7579ea0$a601280a@phx.gbl...
> Hi R. C.
>
> Mouse cursor, keyboard do not work. Drive is not spinning.
> Yes, I am sure it is frozen, have waited as long as 1
> hour.
>
> Ctrl+Alt+Delete does respond, cannot view processor.
>
> Cindy
>>-----Original Message-----
>>Hi, Cindy.
>>
>>First, define "freeze" in your case.  Does the mouse
> cursor move?  Does the
>>keyboard work?  Can you hear the hard drive spinning?
>>
>>Are you sure it's frozen?  Many times it's just very
> busy working on
>>something in the background and doesn't have time to
> update the screen.  How
>>long have you waited for it - seconds, minutes, hours?
>>
>>When it freezes, does it respond to Ctrl+Alt+Del?  (You
> may have to give it
>>several seconds to pop up its window.)  Do any of the
> Programs show as Not
>>Responding?  On the Processes tab, click the header of
> the CPU column once
>>or twice to get the list sorted by the percentage of CPU
> time being used by
>>each process; what does the top line say?
>>
>>RC
>>
>>"Cindy" <anonymous@discussions.microsoft.com> wrote in
> message
>>news:789301c49509$00e57ae0$a501280a@phx.gbl...
>>> Does anyone have information on how to get your system
>>> not to freeze? Mine is freezes up when I am running
> virus
>>> scan and also during on line sessions

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