Re: Autoplay doesn't work for Guest account

From: OShah (nospam_at_aol.com)
Date: 09/09/04


Date: Thu, 09 Sep 2004 04:37:12 -0700

Responses inline.

Lou <llrost@NO_SPAMqnet.com> wrote in
news:srdvj0p7chcr7vvrjg2piripeae9d7hkvt@4ax.com:

>
> Thanks for the help. The ability to modify restricted accounts under
> Administrator is handy. Dangerous but quite handy in a crunch.
>

Secondary Logon (Fast user switching) does that Load Hive stuff
automatically. However it gives the hives some horrible names, based on
the user SID (eg. s-1-5-20...). This makes it difficult to discern which
registry belongs to who. Trudging down those keys may reveal clues who it
belongs to.

> Follow up on your last note:
>
> Shell Hardware Detection Service is STARTED AUTOMATIC in the
> Administrator account.
>
> RealPlayer is installed but the start up task has been disabled via
> MSCONFIG. Came pre-installed with the system. I do not use it for
> any function of which I am aware. Perhaps I should remove it???

Realplayer is known to hijack the autoplays for a number of devices. I was
about to reply asking you to remove Realplayer's file associations. But
then... (see below)

>
> I've looked on a few sites for fixes for autoplay. I manually checked
> my registry against the suggested fixes. I did not have to make any
> changes other than the one you suggested previously.
>
> New Information:
>
> Administrator account and restricted Visitor accounts work (audio and
> DVD CDs autoplay). AutoPlay tab exists in the CD properties.
>
> Guest account does not work (no autoplay) and there is no AutoPlay tab
> in the CD properties.

Now here's something interesting, I just logged myself on as guest on a
clean installation of Windows XP (SP2). My installation is a integrated
SP1 install of WinXP Pro, then SP2 was applied. Nothing else is installed.

And Yes! The Autoplay tab is missing when I log on as guest too! A missing
autoplay tab would mean Explorer cannot get autoplay to work.

I've reproduced your problem! I'll give out more information once I've
investigated further.

>
> The system is a Dell Inspiron 5150 with a Sony CDRW/DVD CRX830E. I
> noticed when I open Computer the drive is properly identified in the
> Administrator and Visitor (DVD/CD-RW Drive (D:), whereas in the Guest
> account the drive is identified simply as CD Drive (D:)
>
> I have another system, Dell Dimension 4550, that also fails to
> autoplay in Guest but works in Administrator or Visitor. That system
> has 3 CD devices. Devices are correctly identified in Administrator
> and Visitor but not in Guest. Guest also does not have AutoPlay tab
> in CD properties for any of the 3 drives.
>
> Perhaps this is more than you bargained for.

It's been my experience with tech support, that you can almost never have
too much information. The more information that is divulged, the easier it
is for the technician to diagnose the problem.

For example, had you not told me that the autoplay tab was missing in the
guest account, I would have never tried to check it myself (as guest),
thus never would have reproduced your problem.

Thanks.

-- 
------------------------------------------------------------------------
oshah
Control Panel -> System -> Advanced -> Error Reporting -> Choose Programs
-> Do not report errors for these programs:
Acrobat.exe
waol.exe
------------------------------------------------------------------------


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