Re: windows xp OEM enquiry

From: Jim Macklin (p51mustang[threeX12)
Date: 09/09/04 

Date: Wed, 8 Sep 2004 21:16:17 -0500

Return the computer for a full refund unless they provide
the proper media. If they cheapo mug's had no sales without
proper support they will go out of business or change their
business practices.

Next time buy a Dell and or read the details fully before
you buy. 

-- 
The people think the Constitution protects their rights;
But government sees it as an obstacle to be overcome.
"Bruce Chambers" <bruce_a_chambers@h0tmail.com> wrote in 
message news:eOU6qEhlEHA.3816@TK2MSFTNGP14.phx.gbl...
| Kanwar Rajan Singh wrote:
| > i have bought an ACER PC with preinstalled windows xp
| > professional. i received the windows xp pack containing
| > xp cd.
| > but the seal was broken and the company had replaced the
| > original windows xp cd with their own recovery cd
| > containing an IMAGE file of XP.
| >
| > I contacted acer about this but they say since the pack
| > is windows xp professional OEM edition, they are
| > providing the acer customized cd.
| >
| > is it legal for acer to remove the original xp pro cd 
and
| > give their own cd.
| >
| > interestingly, i have hp pc also with windows xp pro OEM
| > edition but they provided the full windows xp pro cd.
| >
| > what could be the reason for this ?
| > can the company provide their own modified cd instead of
| > original windows xp cd ?
| > if yes , why the company does so as their doesn't seem
| > any undue advantage to the company in this way ?
|
|
|    Legally, the OEM has met it's contractual obligation to 
Microsoft
| by providing a means of returning the PC to its ex-factory 
state,
| whether it's a Recovery CD or a Recovery Partition.  They 
are not
| legally obliged to provide a true installation CD as part 
of the sale.
| Reputable, customer-service aware OEMs, like Dell and 
Gateway, do
| provide a full OEM installation CD, that does permit 
custom
| installations and repairs.  Many uncaring OEMs, such as 
Compaq, HP,
| and Sony, however, in an effort to save pennies and reduce 
their
| support costs by having to hire support people that can 
only say "Boot
| from the Recovery CD to return your PC to its original 
condition,"
| provide only a CD bearing a disk image of the hard drive 
as it left
| the factory.  These Recovery/Restore CDs cannot perform 
normal
| installations, nor can they be used to do any sort of 
customizations.
|
|    Essentially, it boils down to "You get what you pay 
for."
|
| -- 
|
| Bruce Chambers
|
| Help us help you:
| http://dts-l.org/goodpost.htm
| http://www.catb.org/~esr/faqs/smart-questions.html
|
| You can have peace. Or you can have freedom. Don't ever
| count on having both at once. - RAH
|
|
|

Relevant Pages

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