Re: Cumulative Security Update for Internet Explorer 6 Service Pack 1 (KB867801)
From: Rock (rock_at_comcast.nospam.net)
Date: 08/07/04
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Date: Sat, 07 Aug 2004 00:21:40 -0700
Myki wrote:
> Whenever I try to install the DL for Cumulative Security
> Update for Internet Explorer 6 Service Pack 1 (KB867801),
> I get the following message:
> "The software you are installing has not passed Windows
> Logo testing to verify its compatibility with Windows
> XP. This software will not be installed."
>
> K, it came from Microsoft, how can if not have passed?
> What do I do to correct this?
>
> Thanks!
>
> Myki
From the Windows Update troubleshooter:
Problem Description:
When you try to install a package from the Windows Update Web site you
receive a message stating that the software has not passed Windows logo
testing and will not be installed..
Resolutions:
Suggestion 1
==========
This problem can occur if the hotfix installer was referencing:
C:\WINDOWS\system32\CatRoot2\edb.log and the file was corrupt. Either
renaming C:\WINDOWS\system32\CatRoot2\edb.log or renaming the entire
C:\WINDOWS\system32\CatRoot2 folder will allow the hotfix install to
complete
normally.
--------------------------------------------------------------------------------
Suggestion 2
============
Register the following system files.
1. Click "Start," and then click "Run."
2. Type "regsvr32 licdll.dll" (without quotes).
3. Click "OK."
4. Type "regsvr32 regwizc.dll" (without quotes).
5. CLick "OK."
--------------------------------------------------------------------------------
Suggestion 3
============
This problem can also occur if the Cryptographic Services have been
disabled.To resolve this problem:
1. Click "Start," and then click "Run."
2. Type "Services.msc" (without quotes).
3. Double-click "Cryptographic Services." If the service has been
disabled,enable it.
4. Attempt to download and install Windows Updates again, and then
check to see if the
problem is resolved.
--------------------------------------------------------------------------------
Suggestion 4
============
The symptom can occur if the "Microsoft Root Authority" certificate or
the "NOLIABILITY ACCEPTED, (c)97 VeriSign, Inc." certificate under
Trusted Root Certification Authorities has been removed. On another
computer that has the Microsoft Root Authority certificate installed, do
the following:
1. Open Internet Explorer
2. Click "Tools," and then click "Internet Options."
3. Click "Contents."
4. Click "Certificates."
5. Click "Trusted Root Certification Authorities."
6. Scroll down until you locate Microsoft Root Authority certificate.
7. Click "Export."
8. Follow the prompts to export the certificate to "DER encoded Binary
x.509(.CER)file." On the computer that cannot install the update,
follow the steps to import the certificate you saved.
- Next message: Terry: "Re: Failed Updates"
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