Re: Tech says the problem is XP, is it?

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From: t.cruise (t__cruise_at_[NoSpam)
Date: 08/30/04 

Date: Sun, 29 Aug 2004 16:49:51 -1000

Also: Try right clicking the drive in either My Computer or Windows Explorer, then left
click: Eject. If the button on the drive does not eject, but right clicking the Eject
command as described above does work, then I'd assume that the drive is defective, and
would have Dell replace it before your warranty expires.

BTW: Although Dell systems are a good buy, especially since comparable systems made by
other PC makers usually don't come with a Windows XP CD, and CDs for the bundled
programs/drivers, Dell keeps using its out of date review of being number one in support.
Also, when Dell support is mentioned in the TV Ads, you're shown an American giving the
Support, which is misleading, since Dell now farms out its support to India. If you read
the article (link below) Dell has ceased the routing of Support calls for its corporate
customers, but has retained it for their home customers. That's like saying "We know the
Indian support is inferior, we care more about our corporate customers, and the home
customers can have the "sucky" support. The tech person that I spoke with gave me the
same kind of inferior advice that you got. Being more tech savvy than the tech person I
was speaking with, I asked to speak with a Supervisor. Just like in the article, I was
told that there aren't any. Out of curiosity, did Dell Support route your call to India?
Check out this article:

http://www.usatoday.com/tech/products/services/2004-08-26-techsupport_x.htm 

--
T.C.
t__cruise@[NoSpam]hotmail.com
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"Phil" <itchy&scratchy@homer.doh.no.spam> wrote in message
news:ObjPjUjjEHA.2500@TK2MSFTNGP15.phx.gbl...
> If you push the button on the cd drive and it does not open it has nothing
> to do with windows or software. Pushing the eject button is a hardware
> function. Sounds to me like the motor to open and close the tray is dying or
> dead. A very common problem. Call dell back and tell them the motor is dead
> and they need to replace it.
>
> "josie" <josie63@hotmail.com> wrote in message
> news:Op1ZdNjjEHA.2652@TK2MSFTNGP10.phx.gbl
> > I have a Dell Dimension 8200 about 1 1/2 yr. old with XP Home Ed.
> > version 2002, Service Pack 1 with all current updates . It has a DVD
> > player drive and a CD-R drive. Suddenly the CD-R drive is jammed, the
> > tray  will not open. The only thing I did prior to this problem was
> > to use the pressurized cleaning duster for my regular cleaning
> > maintenance. I tried the paper clip insertion, it did not open. I
> > have about 1 1/2 yrs left in my Dell warranty so I called Dell tech
> > support. It was very frustrating, waited for 1 hour to get a tech I
> > could not understand too well and then she gave me directions so fast
> > I could not keep up with her and had to ask her continually to slow
> > down. OOF, got that out of my system!!
> >
> > The only way we could get the CD drive tray to open to remove the CD
> > was by hitting F2 upon startup and then do a NUM LOCK, CAPS LOCK and
> > SCROLL LOCK lit and pressed Alt E and Alt F, ESC,  save changes and
> > restart.  After restart the tray refused to open again and only after
> > another "fix" like the one just described did the tray open.
> > Subsequently, it opens some times others not unless I do the fix. The
> > DVD drive, floppy drive, and everything else works fine.
> >
> > The tech instructed me to close most starting programs through running
> > msconfig to have more memory available (doest that have anything to
> > do with this???) and said that I HAD TO BACKUP ALL MY FILES BECAUSE
> > THE PROBLEM WAS THE XP SOFTWARE NOT THE DRIVE AND XP WOULD HAVE TO BE
> > REINSTALLED. THAT I SHOULD CALL AGAIN TO DO SO.
> > I would like to hear other people's opinions on this. I assumed the
> > problem was the drive itself or something related to it. I want to be
> > sure others' similar experiences might shed some light on wether what
> > she says is true and reinstalling XP is the only way out. Please
> > comment on this, it'd help me out a lot. I use the recording drive
> > often to save my photo files pre and post editing. Thanks, Gem
>
>
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