Re: Missing CD's
From: NoNoBadDog! (mypants_bjsledgeATpixi.com)
Date: 08/26/04
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Date: Thu, 26 Aug 2004 13:20:27 -1000
I'll type this slowly because I know you cannot read very fast. Every HP
and Compaq computer that ships with a recovery partition and no Restore CD
set, has a utility to make your own restore CD set using either a CD-RW or
DVD-RW drive. This is covered in the manual that ships with these units.
Of course, idiots like you never bother to read the manual. I am glad you
bout a Dell. You deserve the sh*t they sell. I hate laziness and people
making statements that aren't true. If you had bothered to art least give a
cursory glance at the manual or the System Tools folder on the start bar,
you would have seen the utility to make your own restore CD set. Since you
obviously will not read the manual that came with the Dell, I hope you don't
have any problems with the unit, because Dell's customer service is among
the worst on the planet.
Bobby
Bobby
"t.cruise" <t__cruise@[NoSpam]hotmail.com> wrote in message
news:OSH4f47iEHA.4092@TK2MSFTNGP10.phx.gbl...
> BTW, a client purchased an HP at Wal-mart (price tag: over $1,000). After
> about 8 months,
> and having had to send the tower back to HP twice (once for the
> motherboard replacement,
> and a second time because the set of recovery CDs that HP sent wouldn't
> work), HP wanted
> him to send it back to them a third time for repair (me thinks they just
> wanted to swap
> the hard drive for another imaged drive). I told him that it was
> unacceptable, and that
> I would handle it for him. I phoned HP, and wanted to return the lemon.
> HP said I'd have
> to return it to Wal-mart. I phoned that department at Wal-mart before
> making the trip,
> and was told by the guy in the computer dept that he could fix it. I
> thanked him for the
> offer, but explained that it's been a lemon since day one, and since there
> aren't ANY CDs,
> any problem with the OS is major if one can't access the hidden partition,
> which was a
> problem since day one. Wal-mart accepted return of the HP after EIGHT
> MONTHS.
>
> I then went online, checked the Dell "as advertised" special that week,
> which offered FREE
> double memory, FREE upgrade to a larger/faster HD, FREE upgrade to a flat
> panel monitor,
> Free CD-RW and software (including the CD ROM drive already in the first
> bay), FREE
> shipping, and a $100 mail in rebate. The price came to about $200 LESS,
> even after paying
> to upgrade from integrated sound to a Sound Blaster Live card, upgrading
> the speakers, and
> upgrading the FREE 15" flat panel monitor to a 17" flat panel monitor,
> than the HP system
> which wasn't as loaded. Plus, Dell includes the CDs for all bundled
> software/utilities/drivers, and a Dell OEM Windows XP CD, which includes
> all that the
> retail version does. NO RECOVERY CDs, real OS and program CDs!!! Dell
> changes its "as
> advertised" specials weekly, and when you catch them on a good week you
> can really get
> lucky. I was very surprised at the quality of the image on the flat panel
> monitor. My
> client received shipment in three days.
>
> After setting up his new Dell system, and then configuring it for his
> needs, I purchased
> the same system (while all of those freebies were still included in the
> online "as
> advertised" special). BTW, I received the check for the $100 mail in
> rebate about one
> week after I had sent the request. The only negative thing, and it is
> minor, is that the
> Sonic OEM CDR/CD-RW software is limited. As is usually the case with some
> other OEM
> versions of certain software/utilities, on the Help menu, you have the
> option to upgrade
> to the FULL Sonic suite. But, I use Nero anyway, so it didn't matter to
> me. I don't
> understand why anyone would purchase an HP. I'll have to assume that the
> price SEEMS low,
> the HP name has recognition (because they make some decent printers), and
> the purchaser is
> uninformed about the importance of purchasing a system which includes a
> Windows XP CD, and
> CDs for the bundled software/drivers/utilities. Anyone who has had a
> problem that
> couldn't be fixed any other way than doing a Repair Install (or even doing
> a Clean
> Install), knows how important it is to have a Windows XP CD.
> --
>
> T.C.
> t__cruise@[NoSpam]hotmail.com
> Remove [NoSpam] to reply
>
>
> "Nigel D" <nzd1@thedyers.org.uk> wrote in message
> news:pfCdnV9IX5HT27PcRVn-vQ@biscit.net...
>> Totally agree with the comments about not buying systems such as HPs
>> where
>> the backup is on a partition and there are no proper installation disks.
>>
>> After HP repaired the motherboard and changed the key this then failed to
>> work at all and it was a major hassle to get it fixed. Also the system
>> came
>> with Word 2000, and it has improved impossible to apply any of the
>> service
>> patches without having a proper installation disk.
>>
>> N
>>
>> "t.cruise" <t__cruise@[NoSpam]hotmail.com> wrote in message
>> news:uU4ZLO5iEHA.3428@TK2MSFTNGP11.phx.gbl...
>> > HP doesn't include CDs with many of its systems. The Windows
>> > repair/setup
>> files are on a
>> > hidden partition. I believe you press the F10 key at boot to access
>> > the
>> repair ( might be
>> > another of key the F keys to repair). Unfortunately, many times, due
>> > to
>> whatever problem,
>> > when the F10 (or whatever F key) is pressed, the process doesn't work
>> because either the
>> > files on the hidden partition are corrupt, or for other reasons. I do
>> > NOT
>> recommend HP
>> > systems, because most don't come with CDs, and because of that they are
>> > a
>> real pain. Your
>> > buddy has a couple of choices: He can phone HP support, and they will
>> send their
>> > multi-disk CD set to help recover the system. (since the system is only
>> > 3
>> months old,
>> > those CDs should be free). Or: If he used a credit card to purchase
>> > the
>> HP, I'd return
>> > it, and ask for a credit for a credit card account. If the store
>> > refuses,
>> tell them
>> > nicely that it's unacceptable and you'll have the credit card company
>> handle it. Usually
>> > they take the system back at that point. I'd then order a loaded "as
>> advertised" special
>> > from Dell online, which will probably be less expensive, more loaded
>> > with
>> freebies, and
>> > best of all comes with CDs for all of the bundled software, including a
>> real OEM Windows
>> > XP CD. If he wants to remain status quo though, phoning HP tech
>> > support
>> and getting the
>> > free CDs is his best bet, if pressing the F10 key won't repair the
>> problem. In the
>> > future, he might do more research, and NOT buy a system that doesn't
>> > have
>> CDs. I have a
>> > feeling that the person who wanted the $60, would only press the F10
>> > key
>> anyway, and you
>> > buddy STILL wouldn't have a Windows XP CD to use the next time that he
>> > has
>> a problem. HP
>> > is the Packard Bell of this decade. I tell all of my clients to avoid
>> > HP
>> (PCs that is,
>> > their printers are OK).
>> > --
>>
>>
>
>
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