Re: XP working not quite right.
From: Eldritch (TiredofSppam_at_hotmail.com)
Date: 08/21/04
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Date: Sat, 21 Aug 2004 14:27:37 -0700
Ron Martell wrote:
I wanted to write back to thank you for your suggestions. When your
computer is going to hell, any kind word is greatly appreciated.
> Hi Edd.
>
> When dealing with these types of problems it is very helpful if you
> can provide the complete *verbatim* text of the error messages. There
> are hundreds of thousands (at least) of different possible error
> messages that can be produced and quite often it is the presence or
> the absence of a single word in the message text that is the essential
> clue to identifying the underlying cause of the error. Comments such
> as 'The word "registry" was somewhere in that message.' are really not
> that useful in helping to diagnose these types of problems.
Right. I am aware of that. Unfortunately, when I read that the
restoration of the backup had been successful, my hand worked quicker
than my mind. I clicked OK before I could think to jot down the
particulars of the message. That particular message never repeated.
Had I any better inkling of the precise text, I would have cited it.
>
> From what you have said I would suspect some sort of virus or spyware
> as being the culprit.
Perhaps. Belatedly I installed and ran Ad-ware, SpyBlaster, and
Spybot. They found a lot of cookies and a handful of registry keys,
all of which have now been deleted.
Because my problem continued, my search for a solution came across
Registry Mechanic, which I've now run. It cleaned up many registry
keys, though I have no idea if those were related to my problem.
>
> Make certain that your antivirus software is completely up to date,
> with the virus definitions not more than a week old, and do a complete
> virus scan of the hard drive. Then get a "second opinion" by doing a
> free online virus scan at http://housecall.trendmicro.com
I found a number of programs no longer ran or functioned properly.
Norton Anti-virus fell in the latter category. It scanned but did not
report any results. The link you recommended to
http://housecall.trendmicro.com did not work. There seems to be a
problem at the web site. Fortunately, my anti-virus definitions were
likely up to date. After uninstalling and reinstalling NAV, and
downloading fresh definitions, it found no infections.
Frustratingly, after all this, my problem still persisted.
Eventually, I was able to link the error message mentioning VERITAS to
my backup program BackupMyPC. I'd forgotten VERITAS was the publisher
so I didn't recognize which program it worked with. After I unstalled
and re-installed the program, the computer seems to be functioning for
the most part, though it has a tendency to stop, dump memory and ask me
to restart. But that a much less frequent problem.
Thanks for the help.
E
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