suddenly slow XP machine -- software or hardware?

From: Chris (ijkdc_at_spamfree.hotmail.com)
Date: 07/06/04


Date: Mon, 05 Jul 2004 23:03:34 -0700

Hi there,
  My girlfriend's Gateway has been running horribly lately. It hasn't
been crashing but it is taking forever to do just about anything. It
didn't used to be like this. Launching applications takes forever and
the hour glass comes up.
        I have run Spybot S&D on it again recently and also did a full system
scan with Norton Anti-Virus (yuk!)and the latest defs. Found nothing.
But the thing practically crawls. It's a 300SE I believe. 1.4Ghz
Celeron. It has 256MB RAM and a decent amount of free disk space. I
opened up Task Manager and whenever it's taking its sweet time to do
something, the processor usage is pegged. It seems like it's either the
app or System Idle Process eating up all the cycles. I've also checked
the system logs and don't notice anything unusual.
        The only things I can think of are a possible hardware problem or
Norton. I wouldn't rule out either of them. I have found NAV to be a
horribly written piece of software. It often has "internal errors" and
"must close" and LiveUpdate never works -- I'm stuck downloading the
update manually. I've seen this on several computers. The Gateway
hasn't exactly seemed like a high-quality piece of equipment to me
either. At one point it would crash and then fail on the next boot and
subsequent boots until you let it sit off for several hours. I wasn't
never able to locate the problem due to the transient nature of the
failures.
        Anyone have an idea as to what could be causing this? I think my next
step will be to disable Norton's on-access scanning and see if that
makes any difference.

Any help would be appreciated!

-Chris



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