Unable to Install Java

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From: larryjg364 (larryjg364_at_discussions.microsoft.com)
Date: 07/16/04 

Date: Fri, 16 Jul 2004 13:41:01 -0700

I am unable to install Sun's Java.
I know there's a whole fight between MS and Sun, but still, I'd like to install it.

I have tried what they have suggested in their FAQs, and I will enclude my letter to them which has information that maybe useful to helping me problem solve this.

Their Response is that it is a "Windows Configuration Problem." And then they say nothing more!!!!!!!!!

I don't have a clue as to what they mean by that, and if it is a Windows Configuration problem what things should I do to try to change that configuration?

This is what I wrote to them:

Dear Tech Support.

I am unable to install Java.

I will out line my role on the computer, My hard and software, The Error message, and what I have tried.

My Role:

I am the sole owner/builder/Installer/administrator/only user/ of this non-networked home PC used for non-business puroposes.

Hardware:

Asus P4C800-E Deluxe Motherboard
2 GB DDR 400 RAM
Intel Pentium 4 3.2 GHz Processor
Adaptec 29320 Ultra320 SCSI Card
Segate SCSI 320 Hard drives
ATI Radeon 9800 XT Video Card
Soundblaster Audigy 2 Audio Card

Software:

Please be aware, that all of my Windows, drivers, and programs are nerotically kept up to date!
Windows XP Home Ed. Service Pack 1
Internet Explorer 6+
Norton System Works 2004

Problem and Error Message:

I am unable to install Sun Java of any version automatically or manually.

The install fails and gives the following message:

"Error 1722. There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

What I Have Tried:

I have:

Read the FAQs and trouble shooting section at the Java web site.
Read the information about Error 1722 located at http://java.com/en/download/help/error_1722.jsp
Completed all of the instructions in that article.
Uninstalled all versions of Java from Control Panel Add/Remove programs.
Deleted all folders with Java or Sun from C:\, C:\documents and Settings\User, and from C:\Program files.
Renamed Java folder from C:\Windows and moved it to a different drive.
Ran Utility to remove all junk files, invalid registry items, and cleaned out all temp folders.
In Windows Computer Management, services, I disabled cyrptographic services and all services related to
Norton/Symantec. As well as doing this in MSCONFIG.
Rebooted and checked to make sure that all services that I disabled were still disabled.
Cleaned out all my temp folders again.
Attempted to install J3re1.2.4.05 downloaded for manually as instructed.

Same Error occured again. What can you suggest to me to try next.

Thank You for your help
Larry

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