Re: dvd/cd writer combo HP
From: gkin20 (anonymous_at_discussions.microsoft.com)
Date: 07/11/04
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Date: Sun, 11 Jul 2004 11:23:24 -0700
>-----Original Message-----
>"gkin20" <anonymous@discussions.microsoft.com> wrote in
message
>news:2aa1c01c4672d$9755d330$a401280a@phx.gbl...
>> I bought an HP a350y Pavilion in late December 2003
>> loaded with windows xp. For awhile the dvd/cd writer
>> combo would copy audio file from the cd rom and burn a
>> copy of it with no problem. It also worked fine as far
as
>> the auto play function which I've got set up as default
>> to ask me what program I'd like to use when a blank
media
>> is inserted.
>> Now I can't get it to burn from any source, or copy
from
>> another drive as it does not seem to recognize a blank
>> media. The dvd/cd write combo drive will auto play
when a
>> dvd is installed, the cdrom drive will auto play when
an
>> audio cd is installed, but neither will now recognize
and
>> ask me what program I want to use when a blank media is
>> inserted.
>> I understand a lot of people are having this issue as I
>> have read a lot of posts, but so far obviously I
haven't
>> been able to find a fix. Is there a download fix from
>> microsoft for this?
>> I've tried almost everything from removing the driver
>> and hardware, then rebooting and letting windows
>> reinstall the driver and hardware, going into bios
using
>> the f5 key to restore default settings for the drives
and
>> then the f10 key to save settings and exit. Nothing
works.
>> At one point I ran across a thread on microsoft
speaking
>> of a fix for this, but it was still in research and was
>> not recommended by microsoft unless the computer in
>> question was greatly affected by this, which mine is.
As
>> luck would have it, I got an error saying explorer
>> needed to close so I lost the path to the link. Can
>> anyone help me with this issue please?
>> You have no clue how appreciative I would be! Thanks
>> ahead of time!
>
>GKIN20 -
>
>FIRST, did you check the HP web site for updated firmware
>(your specific hardware component's embedded software)
OR updated
>drivers for WindowsXP??
>http://h10025.www1.hp.com/ewfrf/wc/solveCategory?
product=372410&softwareitem=pv-20200-
1&lc=en&cc=us&dlc=en&os=228&
>
>I always check that my hardware and its firmware is the
most current
>version - before I even look at the OS (operating system)
>for solutions or problems!
>
>The HP Pavilion models have recent updates for both
(firmware and WinXP
>drivers) since December 2003.
>http://h10025.www1.hp.com/ewfrf/wc/softwareList?
product=372410&cc=us&lc=en&dlc=en&os=228
>
>gb
>
>
>. Hey gb, thanks for the info, but I've got HP udates
set up to do so on auto, and I've been going to MS to get
all windos updates, patches, and so on. I've spent about
6 hours or so going back and forth with an HP rep. on the
installed HP help and support on this issue and still
have not gotten anywhere. That's why I finally came here
hoping to be able to find something out. Thinking that
maybe it's an os problem. Who knows?
Thanks again for your help, and of course, if you've any
other ideas, I'm all ears. Or eyes in this case. Thanks
again.
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