Re: Win Xp repair

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From: Phil (I.fix.probs_at_for.you)
Date: 06/09/04 

Date: Wed, 9 Jun 2004 13:48:51 -0400

If that's the only problem your having with internet explorer, reinstalling
windows xp is overkill. If IE is working correctly on everything else, just
try another online virus scan site. There are a few different ones.
You could also try to repair internet explorer:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;318378

You will not be able to use the dell product key with any other cd than one
supplied with the computer by dell. If you really want to reinstall xp then
use the cd and product key supplied by dell. Just pop it in (or boot to it)
and follow the directions. But I'd try to fix IE, if needed, first.

Loretta wrote:
> The Dell computer has WinXP Home. After many tries at cleaning up
> adware and viruses the Internet Explorer returns an internal error
> when I try to load the House Call (Tren micro) free scan.
> So.
> I would like to reinstall Win XP on the Dell computer.
> Will their original product code for WinXP Home Edition, without sp1,
> work with my oem WinXP home edition disk that has sp1?
> included?
> PS I did the Windows Update so that it has SP1 as an update.
> Is this what you need
> Thank you
> Loretta
> "Phil" <I.fix.probs@for.you> wrote in message
> news:%23O0s$cjTEHA.1548@TK2MSFTNGP11.phx.gbl...
>> Why don't you post the prob here with exactly what's happening, and
>> any error messages you receive and maybe someone can help you out.
>>
>> Loretta wrote:
>>> hi,
>>> In the process of getting rid of adware and viruses on a Dell 8200,
>>> I have managed to do some other damage. I have not been able to find
>>> any thing on any of the dell disks that would allow me to fix the
>>> Win Xp and the iexplorer or restore it to the original software
>>> setup from new. It will not go on the internet at all and Dell is
>>> refusing to help. They won't even tell me what disk I should be
>>> looking for. Customer support for these big computer companies is
>>> horrible. I XP home software but it is a later version than the one
>>> on the computer and I do not want to give away the product code.
>>> Will their original product code for WinSP without sp1 work with my
>>> oem disk that has sp1 included? Oh I still have so much to learn.

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