Re: Updates won't stay loaded

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: Malke (malke_at_nospoonnotreally.com)
Date: 06/26/04 

Date: Sat, 26 Jun 2004 09:26:02 -0700

Ken P wrote:

> Ok, let me try this again.
> For the last week I have been recieving a notice from
> Microsoft that there is a critical update that needs to be
> installed. It is for DirectX 9. I go through all the
> regular steps and have the update installed. I get the
> screen that the update has been installed. Within a day
> or two I will get another notice that the same update is
> needed to be installed again.
> My other problem is I have an update for a third party
> vendor that I need to load. I have tried freom a disc and
> from a download from their site. When I click on the
> executable nothing happens. There is no error message and
> it is as if I have not done anything.
>
> Ken P

Thanks for the clarification. If the url I gave you doesn't work with
the DirectX 9 update, maybe you don't have DirectX 9. Here are some
links for Windows Update troubleshooting:

http://v4.windowsupdate.microsoft.com/troubleshoot/ - Windows Update
Troubleshooter

http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q319109

http://www.kellys-korner-xp.com/xp_u.htm#update - Troubleshooting
Windows Update

Do other executables work? Have you done the normal Windows
troubleshooting; i.e., scanned with a current (post-2002 version)
antivirus using updated definitions? Removed any spyware? Emptied your
Temporary and Temporary Internet Files folders with Disk Cleanup? If
other executables work and you know your machine is clean, then I'm
afraid you'll need to contact the third-party software maker's tech
support for help with their product.

If you need more help, please repost. Be sure to include information
about your computer, the name of the third-party software, and what
you've already done to troubleshoot.

Malke 

-- 
MS MVP - Windows Shell/User
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"

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