windows wont start
anonymous_at_discussions.microsoft.com
Date: 06/02/04
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Date: Wed, 2 Jun 2004 07:24:58 -0700
the probelm is, none of the boot options work. not safe
mode, not last good configuration, nothing. i need some
way to get into the computer without starting windows,
retrieve the two files, and then basically wipe the hard
drive and reformat. any ideas?
>-----Original Message-----
>Two things you may want to try: either boot into safe
>mode and uninstall Norton or boot to last known good
>configuration. I would try the latter one first. This
>will take you back to your last good logon.
>
>
>
>>-----Original Message-----
>>A few days ago, I came home to find my computer more or
>>less non-functioning. The taskbar and desktop icons had
>>disappeared, and some of the running programs had shut
>>down (but not all of them). There was a message on the
>>screen stating that there had been a problem or error of
>>some sort with symantec anitvirus and the computer had
>to
>>shut down. I clicked ok, and several minutes later
>>nothing had changed. So I attempted to restart using
>ctrl
>>alt del, which was also unsuccessful. As the task bar
>was
>>gone, I couldnt shut done using windows, and the start
>>menu keys appeared to be diasabled as well. Finally I
>had
>>to turn off without shutdown. I then tried to start up,
>>and now the computer is stuck in a cyclë: it attempts to
>>restart, goes to a black menu stating that start up
>>failed, would I like to try to start normally, or in
>last
>>good configuration, or in one of the safe modes? There
>is
>>also a 30sec countdown to restart normally. None of the
>>options work. They all attempt to start, then flash a
>>blue screen too quickly to read (although we have
>managed
>>to make out a few words, namely anti virus, run, and
>>failed), then it shuts off and starts over with trying
>>again and going to the same black screen with the
>original
>>options. I have also tried all the f8 options, all of
>>which do the same cycle to the blue screen and then to
>the
>>black. The countdown on the black also does the cycle.
>>
>>In the week leading up to this, I had recieved several
>>times upon startup the box saying windows had recovered
>>from a serious error. I sent the error report, and was
>>told by microsoft that the problem had to do with the
>>synaptics touch pad (it is a laptop), although the touch
>>pad seemed to be functioning normally. All virus scans
>>came up clear the day before. I have been advised that,
>>since my virus definitions weren´t up to date, although
>I
>>used an online virus scan, that one still could have
>>slipped through.
>>
>>I am running XP home. Thank you so much for any help or
>>tips you can give. The main objective is, I need to
>>retrieve 2 files, and then I can simply restore the
>>system. If I can somehow obtain the 2 files, I don´t
>care
>>if the only option is to reinstall windows. So, if
>anyone
>>has any ideas on how to get to those files (they are in
>my
>>documents), I would be very grateful.
>>
>>Thanks again! Please feel free to email the given
>address
>>with any and all suggestions.
>>.
>>
>.
>
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