Re: No sound, please help me!

From: Ramsey (Ramsey_at_discussions.microsoft.com)
Date: 06/14/04 

Date: Mon, 14 Jun 2004 12:42:01 -0700

Thanks for your responses everyone. Malke, all I had to do was uninstall and then reinstall my two audio devices, just as you said, but I didn't even need open the computer and physically reomve the card. I hadn't previously tried this because I had already re-installed them without *uninstalling* them first. (Duh!) These were the two devices that came with the PC, it's a Dell 4500 to anyone else who may have had the problem.
Thanks agan,
Ramsey
"Malke" wrote:

> Ramsey wrote:
>
> > I checked using services.msc and it said it was enabled. I do not know
> > how to check the BIOS, unless that is checking the BIOS.
> >
> > "Kelly" wrote:
> >
> >> Hi,
> >>
> >> Did you also install new DVD burning software or something similar?
> >> Did you verify that sound wasn't disabled in the BIOS?
> >>
> >> In the meantime:
> >>
> >> MusicMatch Support
> >> http://www.google.com/search?hl=en&lr=&ie=UTF-8&c2coff=1&q=MusicMatc
> +Support
> >>
> >> --
> >> All the Best,
> >> Kelly
> >>
> >> Microsoft-MVP Windows® XP
> >> 2004 Windows MVP "Winny" Award
> >>
> >> Troubleshooting Windows XP
> >> http://www.kellys-korner-xp.com
> >>
> >> Taskbar Repair Tool Plus!
> >> http://www.kellys-korner-xp.com/taskbarplus!.htm
> >>
> >>
> >> "Ramsey" <Ramsey@discussions.microsoft.com> wrote in message
> >> news:7D106F7A-3A04-4DAF-9535-5F3371730E4A@microsoft.com...
> >> > My volume control will not open, and I have no sound. Volume
> >> > Control says I need to (re)install hardware in the control panel,
> >> > which I did, and Music Match says another program "is or was" using
> >> > the audio. Thus far I have:
> >> > 1) Disabled then enabled the sound in services.msc from the Run
> >> > prompt 2) Tried to select it from device manager, but it IS NOT ON
> >> > THE LIST. I have no idea why.
> >> > 3)Re-installed new drivers from dell.com. Didn't work
> >> > 4) Read Kelly's FAQ thing. Nothing there.
> >> >
> >> > Any ideas? I swear, if I could pay someone to fix this, I would.
> >> > Alas, all I can offer is my undying gratitude.
> >>
> >>
> >>
> I could use the money more, but will settle for the gratitude ;-).
> Seriously, you haven't said what your hardware is, so I can't be quite
> that specific. Hopefully, it is an actual soundcard as opposed to
> onboard sound. Here are some things to try:
>
> 1. If you *do* have onboard sound: start the computer up and press F12
> or F2 or DEL or whatever the correct key is to get you into the BIOS.
> There will be a message at the bottom of the screen when you first
> start up that says "Press _x_ to enter Setup". If your Dell's splash
> screen covers up the boot messages, press Tab or Escape to show the
> system messages. Or read the manual. Once in the BIOS, look for an
> entry for disabling/enabling onboard sound. It is usually under
> something like "Peripheral devices", but you will have to look. Or read
> the manual. Don't change anything else! Find the entry for onboard
> sound and make sure it is a) enabled if you have only onboard sound; b)
> disabled if you have a separate soundcard.
>
> 2. Now go into Windows. If you had onboard sound and it was disabled, do
> you now have sound? Great. If you have a separate soundcard and still
> don't have sound, uninstall everything to do with the soundcard from
> Add/Remove Programs (if there) and from Device Manager. Shut down the
> computer.
>
> 3. Now unplug the computer, open the case, and touch the metal power
> supply to discharge any static electricity. Physically take the
> soundcard out of its slot. Put the soundcard back in its slot.
>
> 4. Close up the case and restart the computer. Does Windows now find
> this "new" hardware? If it does and you get the Add Hardware wizard,
> you can then install the drivers from the Dell Resources disk.
>
> This is about the best I can do for you in a Usenet posting. If this
> still doesn't work, you're going to need to take the computer to a
> local repair shop or call Dell Tech Support in India.
>
> Malke
> --
> MS MVP - Windows Shell/User
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
>

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