Re: Need help bad time with story

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Tom (noway_at_nothere.com)
Date: 06/14/04 

Date: Sun, 13 Jun 2004 20:29:45 -0400

"Miss Perspicacia Tick" <misstick@lancre.dw> wrote in message
news:40cce979$1_3@127.0.0.1...
> cactusflower wrote:
> > I do hope I have this on the right forum if not I am sure
> > one of you will be nice enough to tell this senior
> > citizen what forum I should post this on.
>
> Welcome to Dell Technical Support
> http://support.dell.com/home.aspx
>
> Only Dell can support their own systems. MS does not, will not and,
indeed,
> cannot support OEM installations. All support - including replacement keys
> and media - is the sole responsibility of the OEM (Dell).
>
> From the OEM EULA
>
> "PRODUCT SUPPORT. SOFTWARE. Support for the SOFTWARE is not provided by
MS,
> Microsoft Corporation, or their affiliates or subsidiaries. For product
> support, please refer to *Manufacturer's* support number provided in the
> documentation for the *HARDWARE*. Should you have any questions
concerning
> this EULA, or if you desire to contact *Manufacturer* for any other
reason,
> please refer to the address provided in the documentation for the
> *HARDWARE*."
>
> So, whatever your feelings, only Dell can assist you in installing the
> software they provided.

That's only true in a case where the installation disk is a BIOS locked disk
that doesn't require activation, and any additional hardware changes will be
handled by the OEM. But, if the OEM sells an upgrade installation disk (i.e
upgrade Home To Pro, or 2000 to Pro), then MS is responsible for activation
since that disk cannot be made to the OEM specs of the shipped/purchased PC.
This true, since there will be an activation process with the newer disk,
and that process goes through MS, not Dell, or the OEM.

I have owned Dells for 5 years now, and can tell you that this scenario
applied to me on one occasion, when XP was released in Oct 2001, and I had
the option to get it as a free upgrade from my 2000 version 3 months after I
bought PC; I needed to activate it.

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