Re: XP Pro - reboot loop

From: Kelly (kelly_at_mvps.org)
Date: 06/11/04 

Date: Thu, 10 Jun 2004 22:28:57 -0500

Hi,

Try hitting the Escape button during the boot process. Also, while in Safe
Mode check to see that /Safeboot isn't selected under
Start/Run/Msconfig/Boot.ini.

Other options/checkpoints to consider:

How to Perform a Clean Boot in Windows XP
How to Use Clean Boot Troubleshooting for Windows XP
How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://www.kellys-korner-xp.com/xp_conflicts.htm

How to Recover from a Corrupted Registry that Prevents Windows XP from
Starting
http://support.microsoft.com/default.aspx?scid=KB;en-us;q307545

How to Disable a Service that Prevents Windows XP from Booting
http://support.microsoft.com/support/kb/articles/q244/9/05.asp

Use System Files to Create a Boot Disk to Guard Against Being Unable to
Start Win XP
http://www.kellys-korner-xp.com/xp_setup.htm

By default when WinXP encounters a system failure, it reboots without
warning. The setting that controls this can be changed:

Control Panel/System/Advanced/Settings (Startup & Recovery)/System
Failure/Uncheck-Automatically Restart.

You can use Event Viewer to view and manage the event logs, gather
information about hardware and software problems, and monitor Windows
security events.

To view the event log: Administrative Tools/Event Viewer or
Start/Run/eventvwr.

To review Shutdown Event Tracker data, Open Event Viewer. Click System Log,
scroll to the Event column, and find entries with the number 1075.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q308427

And also:

Go to Start/Run/Msinfo32/Hardware Resources, Components/Problem Devices and
Software Environment/Windows Error Reporting.

Go to Help and Support/Pick a Task (left side)/Use Tools to view.../(left
pane)My Computer Information/(right pane)View the status of my system
hardware and software/Hardware/Update and Troubleshooters.

How to Troubleshoot Hardware and Software Driver Problems
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q322205

Try running the DirectX Tool: Start/Run/Dxdiag, Lower Hardware Acceleration
(Display/Settings/Advanced/Troubleshoot/Hardware Acceleration). Check
System Info for problematic issues: Start/Run/Msinfo32/Hardware Resources
and Components/Problem Devices and Software Environment/Windows Error
Reporting. 

-- 
All the Best,
Kelly
Microsoft-MVP Windows® XP
2004 Windows MVP "Winny" Award
Troubleshooting Windows XP
http://www.kellys-korner-xp.com
Taskbar Repair Tool Plus!
http://www.kellys-korner-xp.com/taskbarplus!.htm
"TLW" <tlw@oceanlighthouse.com> wrote in message 
news:eHcQN81TEHA.3528@TK2MSFTNGP12.phx.gbl...
>    XP Pro has been installed and running fine on new hardware (retail 
> Intel
> P4, Intel mainboard, Crucial memory, retail IDE hard disk, Enlight P4
> chassis) for several months.  The end-user reports "no problems",
> "everything working great" and "shutdown normally" before lunch. 
> Suddenly,
> on return from lunch and cold boot, the following problems appeared:
>    The workstation goes to the Windows XP Pro startup screen, then a blue
> screen flashes by and it starts a reboot.  It goes into the Safe Mode 
> screen
> . . . but if Safe Mode (any variety) is selected, it goes back to the Safe
> Mode screen.  If Normal boot is selected from the Safe Mode screen, it 
> goes
> to the Windows XP Pro startup screen . . . then reboots, etc. . . . an
> endless loop.
>    The blue error(?) screen is so fast, we cannot catch more than possibly
> the word "problem".
>
>    Can someone advise if this sounds like hardware, virus, or something
> else and what approach to take to restore function of the system or
> troubleshoot?
>
> Thanks
>
>