Re: reinstallation problem

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Phil (I.fix.probs_at_for.you)
Date: 06/10/04 

Date: Thu, 10 Jun 2004 17:24:35 -0400

Sounds like a tech cop out to me. The "tech" couldn't fix it so he made
something up to get you off the phone.(You do know that tech support calls
are timed and most companies want their techs to get the person off the
phone in ten minutes or less even if the problem is not fixed. The techs who
go places in the company are the ones who have the lowest call times, not
the ones who fix the most problems. I worked in such a center for a while so
I know first hand.) If the cd doesn't look scatched, then it probably fine.
More likely is you may have hardware or software that xp wasn't liking.
Since you have ME installed now, pop the xp cd in and run the compatibility
wizard. See what it says. If it's good, install xp and make sure to do a
Full(clean)install. Make sure to format the drive during xp setup.

philly lawyer wrote:
> Actually, I don't recall at the moment exactly what it
> said, but there was some kind of error message. But when
> I called Dell for help (I obviously have a Dell and they
> were very helpful, unlike Microsoft) the technician was
> the person who suggested that the disk was damaged in some
> way. I had gotten stuck halfway through the
> reinstallation and could not either finish the reinstall
> or go back to ME. I had to wipe out my hard drive data
> and reinstall ME. (I wasn't about to try the XP reinstall
> again.)
>
>> -----Original Message-----
>> What were the re-install problems? Error messages?
>> What makes you think the cd is damaged?
>>
>> philly lawyer wrote:
>>> I had Windows XP Home edition installed on my computer and
>>> had to uninstall it because it was not functioning due to
>>> some kind of corruption or virus (I never did figure out
>>> what caused the problem.) When I tried to reinstall it
>>> from the disk, I had problems and concluded that the disk
>>> had become corrupted. I want to contact Microsoft to
>>> inquire about getting a replacement installation disk, but
>>> they require the product ID number when you try to e- mail
>>> or call them for information, which apparently can only be
>>> found when the product is installed on the computer.
>>> Obviously, since it is now uninstalled, I cannot do that.
>>> Any suggestions on how I can resolve this problem? thanks
>>> for any help. (By the way, I cannot use the product ID
>>> for my old operating system which I am now stuck with
>>> because it is that miserable Windows ME and they no longer
>>> offer any support for that piece of crap.)
>>
>>
>> .

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