Re: Error checking problem, XP pro

From: Ron Martell (ron_at_onlinehelp.bc.ca)
Date: 06/10/04


Date: Thu, 10 Jun 2004 04:49:27 GMT


"sarah morgan" <anonymous@discussions.microsoft.com> wrote:

>Hello,
>
>Hopefully someone here can help! My problem: I cannot
>run the error-checking tool on my disk. After I set it up
>to rum when I re-start my computer, I get the following
>message after re-starting:
>
>"File type: NTFS"
>"Cannot open for direct access"
>
>The utility cannot check my disk for errors. It might be
>related to a similar issue I am having, since both started
>at the same time.

That could be a known problem that Microsoft is currently working on
but does not presently have a fix for:

"Cannot Open Volume for Direct Access" Error Message When Chkdsk Runs
at Startup
Microsoft Knowledge Base Article - 823439
http://support.microsoft.com?kbid=823439

A couple of other things to try.

1. Open a DOS Command Prompt window (Start - All Programs -
Accessories - Command Prompt) and enter the following command:

CHKDSK /F /X

That may just work. But also may not.

2. If you have a Windows XP installation CD (not a "System Recovery"
disk that came with a new computer) then you can boot the computer
with the CD and choose the Repair (Recovery Console) option from the
first menu.

When it completes loading and stops at the command prompt enter the
following command:

CHKDSK /R

That should fix it.

> When I open Outlook, I recieve the
>following message:
>
>"The add
>in "C:\ProgramFiles\Symantec_Client_Security\Symantec
>Antivirus..." could not be installed or loaded. This
>problem might be resolved by using Detect and Repair on
>the help menu. "
>
>Detect and Repair did not fix the problem. I am wondering
>if the two issues are related, and if I might be able to
>fix both at once, or if I can at least get my error-
>checking to work again.
>
>I am also contacting the Symantec folks for help!

You will probably have to end up uninstalling your Symantec
product(s), then running a special utility from Symantec to uninstall
all of the additional crud and corruption that Symanetec products
deliberately leave behind when they "uninstall", and then finally
reinstall them all and redo all of the updates.

Good luck

Ron Martell Duncan B.C. Canada

-- 
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca
"The reason computer chips are so small is computers don't eat much."


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