Re: Windows Update Page doesn't load
From: Malke (malke_at_nospoonnotreally.com)
Date: 05/09/04
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Date: Sat, 08 May 2004 20:08:08 -0700
Nancy G wrote:
> My version of antivirus is 9.05.15 This is Norton
> Antivirus 2003. Yes I do run virus scan atleast once a
> week or more. I do Live Update to keep my antivirus and
> firewall up to date. I have Norton firewall version
> 6.0.4.35 purchased and installed 2003.
> I get either of the following messages when attempting to
> contact Windows Update. I get the error message of this
> site is not available when I enter Windows update from a
> related site or link. And I when I attempt to get Windows
> update from the start menu or through Outlook Express the
> website doesn't load. Just freezes on the checking for
> update scan and does nothing more.
> Please tell me if the below Problem Description is
> relevant. If it is relevant please decribe the solution
> in layman's terms because as it is described below I can
> not resolve the issue. Because I am lost as to what it is
> I would need to do.
Did you run through the Windows Update troubleshooter? Did you look at
the information on Kelly's site here?
http://www.kellys-korner-xp.com/top10faqs2.htm
Have you updated NAV within the past day and scanned? Definitions for
Gaobot just came out yesterday, I believe.
Another thing to do is check your hosts files for hijacking. Here's how
to do that:
1. In XP's Search preferences, set the files and folders handling to
Advanced, and then check the box that will make Search look in hidden
files/folders.
2. Now enter the search term "hosts" without the quotes.
3. You will get several hosts and lmhosts files. Double-click each one
to open it. When you do this, you'll get a Windows dialog box saying
that Windows cannot open this file, do you want to use the web or
select from a list to find the proper program. Choose "select from a
list" and highlight Notepad. Make sure the box to always use this
program to open this type of file is not checked.
4. Now carefully examine the file. Lines that begin with a # are
comments and don't count. Leave them alone. Unless you know you use a
proxy server to get to the Internet or you added entries yourself, the
only uncommented entry that should be there is:
127.0.0.1 localhost
If you see any other entries, delete them and Save the file. Make sure
you scroll all the way down to the bottom of the window if there is a
scrollbar. Do this for each file you found. Now you should be able to
get to antivirus and spyware-fighting websites. Continue your cleanup
by removing spyware with Spybot Search & Destroy from
www.safer-networking.org and Ad-aware from www.lavasoftusa.com. Be sure
to update these programs before running them. These programs are free,
so run them both since they complement each other. You may also want to
run the latest CWShredder from http://www.spywareinfo.com/~merijn
index.html. Always read the instructions before running a spyware
removal tool. It is best to run antivirus and spyware removal tools in
Safe Mode.
After you've done all of the above, if you are still having problems
then repost. Be sure to tell us what you've done.
Malke
-- MS MVP - Windows Shell/User Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!"
- Next message: dhess_at_wcitech.com: "ehrec.exe problems"
- Previous message: Mike E.: "Re: Printer found and I don't have a printer. Problem Solved!!!"
- In reply to: Nancy G: "Re: Windows Update Page doesn't load"
- Messages sorted by: [ date ] [ thread ]
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