Re: Internet

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

From: Mike Catcher (mracatcher_at_yahoo.com)
Date: 05/05/04 

Date: Wed, 5 May 2004 15:18:50 -0400

"anon" <anonymous@discussions.microsoft.com> wrote in message
news:0CFC1B7F-4747-4AC8-97A0-9A44874AE6F3@microsoft.com...
> My friend is having problems with the internet. To begin with pop ups were
appearing even though no new websites were being accessed. The pop ups
don't go away and will not allow her to close them down. They kept
appearing on all websites. now the internet won't let her type in any
addresses or access anything. She is also unable to attach files to emails
which she can only get to through msn which connects automatically. We
think she has a virus but we don't know. We need to get rid of the problem
without being connected to the internet as she is unable to type any new web
addresses. Can anyone help?

You should print this out and download these programs and tutorials from
another computer and then if possible bring them to the computer having
problems.

Follow these steps to remove popups,spyware, and hijackers:

 Please follow these steps in order to clean your computer of Malware which
can include Viruses, Trojans, Worms, Spyware, Hijackers and Dialers.

Step 1:
Download Spybot and Adaware from the following locations and install them.
You should run both programs and clean up what it finds. This is to
gaurantee that you find the most malware you can installed on your computer.

Before running the scans on both programs, it is mandatory that you update
the programs. There are update options in each program when you run them.

http://www.safer-networking.org/index.php?page=downloadSpybot

http://www.lavasoftusa.com/software/adaware/Ad-aware

If you would like to learn more about how to use these two programs with the
proper settings you can read the tutorials below:

AD-AWARE - Using Ad-aware to remove Spyware/Hijackers from Your Computer.
http://www.bleepingcomputer.com/forums/index.php?showtutorial=48

SPYBOT SEARCH AND DESTROY - Using Spybot - Search & Destroy to remove
Spyware from Your Computer.
http://www.bleepingcomputer.com/forums/index.php?showtutorial=43

When you scan with both programs, fix everything that it finds.

When you are done with the scan and fixing the items. Please continue with
the next step.

Step 2:

It is important that you run Spybot and Adaware before you proceed with this
step. Fixing enties with Hijackthis may leave behind unwanted files on your
computer if the previous step was not done first.

Create a directory on your hardrive to save HijackThis.exe. A directory like
c:\hijackthis. If you do not do this, you will not be able to use the
backup/restore features.

Download HijackThis from:

http://www.spywareinfo.com/~merijn/files/hijackthis.zipHijackThis

Save this file into the directory you made previously and then run the
program. Click on the Scan button and when it is finished click on the Save
Log button. A Notepad window will open with the contents of this log. Click
on Edit then click on Select all. Then click on Edit and then Click on Copy.

Create a reply to this post here or one at the
http://www.bleepingcomputer.com/forums/ where I am most often, and right
click in message area and select paste to paste the log into the post.

Someone will reply to you after reading this post. DO NOT fix any entries
unless you understand what you are doing.

To see a tutorial on using HijackThis you can click on the link below:

http://www.bleepingcomputer.com/forums/index.php?showtutorial=42

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