Re: Zone Alarm Pro demanding more money.
From: *Vanguard* (reply-to-newsgroup_at_to-email.use-Reply.obey-signature.invalid)
Date: 05/31/04
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Date: Sun, 30 May 2004 22:40:00 -0500
Derrick Fawsitt said in news:pzWxBiAgLluAFw85@fitzwilliamonline.com:
> Apologies if this post is slightly off topic but I am in need of
> advice and am a user of XP Hope edition.
>
> Having paid for the "bundle" of MailWasher Pro and Zone Alarm Pro in
> May 2003, (I paid $39.95) for them when I understand, (correct me), I
> could have used the free version of ZA without and need to upgrade or
> fork out money, (again correct me if I am wrong).
> However, I thought I was a registered user of a better version of ZA
> than the basic version, and with my money paid up front and a license
> key I was OK. However, imagine my surprise when I started to get pop
> up requests to pay for upgrading or I would not get any more up to
> date information etc., I immediately uninstalled ZA and started to
> install another programme which I understand is really free for the
> basic version. It was only when I found my receipt for payment I
> thought I must be made to give up on ZA and re-installed it again
> using my License number and details etc., I had however to
> re-configure all my programmes again to work with ZA and all because
> it started to demand money or it would reduce the effect of my newly
> purchased firewall which had cost me
> 39.95 dollars.
> Can anyone enlighten me as to what is happening, I simply won't pay
> out the kind of money demanded again and will go elsewhere but I will
> ask for a refund as I was not told further money would be asked of me.
> I object if the only version I can use free is the basic version
> having paid for the Pro version.
> For now, that is the state of things but before I un-install it yet
> again, can anyone enlighten me as to whether I have to relegate myself
> to the basic version of ZA or install a different brand of Firewall. I
> did write to ZA but have as yet got nothing back from them.
> With thanks,
So how long (or how short) have you been using computers? Never heard
of subscriptions? Yes, you get to use the *software* lease indefinitely
after you purchase it. The updates are not part of the software you
purchased since obviously they cannot be included with the product at
the time of purchase. You get a *subscription* with the purchase that
lasts a year which allows you to download new signature files. You
think for $30 to $80 that you get infinite support for as long as you
live or the software survives on your computer and on the installation
media you got? The research, analysis, and resources used to provide
those updates cost money.
When you buy a printer, do you think you get a lifetime supply of toner
or cartridges? It is NOT like buying Word which is a static program
that can be usable over years or decades depending on you providing the
environment in which it can operate. Anti-virus software has to keep
changing to reflect the current status of threats. The product would be
worthless if all it protected you against was whatever was known at the
time the CD image was laid down a months, a year, or more, before even
when you bought the product.
With the typical rebates found on the products along with a discount for
purchasing an upgrade, the price for buying the next full version with
whatever improvements and bells it added is often close to the
subscription price. If you are purchasing hundreds, or more, copies for
your corporation then it makes sense to renew the subscription. For a
single personal purchase, the difference of $10 is little savings and
you might as well as buy the upgrade with its rebate.
Norton Internet Security 2004 *upgrade* = $39.95
Norton Internet Security 2003 *subscription* = $29.95
So for $10 more you get the subscription AND the newest version.
Norton AntiVirus 2004 *upgrade* = $29.95
Norton AntiVirus 2003 *subscription* = $19.95
For $10 more, you get the full new version plus 1-year subscription.
Kaspersky AntiVirus Personal 5 full version = $49.95
Key (subscription) = $49.95 (according to the order form)
Without a promotional code to enter in their order form, the user has no
clue as to what the subscription will actually cost. Apparently
returning customers get a 30% discount so the cost would be $14.99 less.
For a personal purchase, the difference in cost for getting a
subscription renewal to your old version versus getting the new version
is pretty small. Like printers are also known as "ink delivery systems"
because the money is made with the toner and cartridge sales, the
anti-virus products have become "subscription renewal systems" where the
cost of the product is only minimally greater than the subscription
itself. You're paying for their continued service during the
subscription and their software is simply the delivery system provided
to acquire that subscription.
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