Re: Zone Alarm Pro demanding more money.

From: Ronnie Vernon MVP (ronv_at_mvps.org)
Date: 05/31/04 

Date: Sun, 30 May 2004 17:06:54 -0700

Derrick Fawsitt wrote:
> Apologies if this post is slightly off topic but I am in need of
> advice and am a user of XP Hope edition.
>
> Having paid for the "bundle" of MailWasher Pro and Zone Alarm Pro in
> May 2003, (I paid $39.95) for them when I understand, (correct me), I
> could have used the free version of ZA without and need to upgrade or
> fork out money, (again correct me if I am wrong).
> However, I thought I was a registered user of a better version of ZA
> than the basic version, and with my money paid up front and a license
> key I was OK. However, imagine my surprise when I started to get pop
> up requests to pay for upgrading or I would not get any more up to
> date information etc., I immediately uninstalled ZA and started to
> install another programme which I understand is really free for the
> basic version. It was only when I found my receipt for payment I
> thought I must be made to give up on ZA and re-installed it again
> using my License number and details etc., I had however to
> re-configure all my programmes again to work with ZA and all because
> it started to demand money or it would reduce the effect of my newly
> purchased firewall which had cost me
> 39.95 dollars.
> Can anyone enlighten me as to what is happening, I simply won't pay
> out the kind of money demanded again and will go elsewhere but I will
> ask for a refund as I was not told further money would be asked of me.
> I object if the only version I can use free is the basic version
> having paid for the Pro version.
> For now, that is the state of things but before I un-install it yet
> again, can anyone enlighten me as to whether I have to relegate myself
> to the basic version of ZA or install a different brand of Firewall. I
> did write to ZA but have as yet got nothing back from them.
> With thanks,

ZA Pro updates has always been a subscription service, IIRC. The first yeqr
is included in the initial price. It's a good service as they are very
diligent about keeping up to date with all of the fast changing security
issues. 

-- 
Ronnie Vernon
Microsoft MVP
Windows Shell/User
Please reply to the newsgroup so all may benefit.
http://www.dts-l.org
http://www.mvps.org

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