Re: Zone Alarm Pro demanding more money.
From: Mark Weinreb (mark_at_127.0.0.1)
Date: 05/30/04
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Date: Sun, 30 May 2004 23:03:35 +0100
"Derrick Fawsitt" <46@fitzwilliamonline.com> wrote in message
news:pzWxBiAgLluAFw85@fitzwilliamonline.com...
>
> Apologies if this post is slightly off topic but I am in need of advice
> and am a user of XP Hope edition.
>
> Having paid for the "bundle" of MailWasher Pro and Zone Alarm Pro in May
> 2003, (I paid $39.95) for them when I understand, (correct me), I could
> have used the free version of ZA without and need to upgrade or fork out
> money, (again correct me if I am wrong).
> However, I thought I was a registered user of a better version of ZA
> than the basic version, and with my money paid up front and a license
> key I was OK. However, imagine my surprise when I started to get pop up
> requests to pay for upgrading or I would not get any more up to date
> information etc., I immediately uninstalled ZA and started to install
> another programme which I understand is really free for the basic
> version. It was only when I found my receipt for payment I thought I
> must be made to give up on ZA and re-installed it again using my License
> number and details etc., I had however to re-configure all my programmes
> again to work with ZA and all because it started to demand money or it
> would reduce the effect of my newly purchased firewall which had cost me
> 39.95 dollars.
> Can anyone enlighten me as to what is happening, I simply won't pay out
> the kind of money demanded again and will go elsewhere but I will ask
> for a refund as I was not told further money would be asked of me.
> I object if the only version I can use free is the basic version having
> paid for the Pro version.
> For now, that is the state of things but before I un-install it yet
> again, can anyone enlighten me as to whether I have to relegate myself
> to the basic version of ZA or install a different brand of Firewall. I
> did write to ZA but have as yet got nothing back from them.
> With thanks,
> --
> Derrick Fawsitt
Use of Zone Alarm Pro requires the payment of an annual license fee in order
to get the updates, which is clearly explained on their web site.
Since you paid your initial fee one year ago, your next fee is now due. If
you chose not to renew your license, you may continue to use your current
version without any extra expense. However, you will not be entitled to any
more upgrades/updates.
If you want to keep using your current version, without renewing your
license, I'd suggest setting the "Check for updates" option to manual on the
overview/preferences page. That should, hopefully, stop the nags.
If you want to renew your license, go to the overview/product info page and
click on renew.
- Next message: MGGP: "Ghost to new hard drive"
- Previous message: Rick \: "Re: I need help reinstalling"
- In reply to: Derrick Fawsitt: "Zone Alarm Pro demanding more money."
- Next in thread: Ronnie Vernon MVP: "Re: Zone Alarm Pro demanding more money."
- Messages sorted by: [ date ] [ thread ]
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