Re: HI-SPEED USB Device Plugged into non-HI-SPEED USB Hub

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From: Dms100Tech (dms100tech_at_sasktel.net)
Date: 05/30/04 

Date: Sat, 29 May 2004 23:25:50 -0600

Hi
I don't have or have had any yellow question marks anywhere after installing
SP1, I also have installed the 822603 update. I have updated the driver
numerous times from Device Manager. I have even removed all the USB entries in
Device Manager and then let WinXP rebuild the whole thing. The end results is
the same every time - same error message and low USB throughput. I am
attempting to secure another USB 2.0 device such as a Jump Drive to see if it
does the same thing.

I see so many posts on this issue at other sites such as USBMan, USBeverything,
VIA forums, and I seem to be getting the imperssion that this might be
associated mostly with VIA chipset motherboards. It sure is strange that WIN98SE
works flawlessly on this motherboard at USB 2.0 speeds.

Thanks for your input

Art wrote:

> "Alex Nichol" <alexn.mvpdts@ntlworld.delete.com> wrote in message
> news:c22hb05n17fq375ap6othlbr5au5l85uo5@4ax.com...
> > DmsTech wrote:
> >
> > >
> > >I have a MSI KT3-Ultra ARU motherboard equipped with 2 USB1.1 ports and 2
> > >USB 2.0 ports. The USB 2.0 ports are supported by NEC uPD720100 chip
> which
> > >is EHCI (Rev .95) compliant. I understand that this was NEC's first
> attempt
> > >at USB 2.0 chip. When I attempt to use my portable USB 2.5" HOT DRIVE
> > >(which is USB 2.0) on the USB 2.0 ports I get the following error:
> > >"Hi-speed USB device plugged into non-hi-speed USB hub". I am running
> WinXP
> > >Pro with SP-1 installed.
> >
> > You may have run into a catch if you installed XP original (without USB
> > 2.0 drivers) and only then upgraded. Check in Device manager in USB
> > Devices to see if you have a reference to a NEC *Enhanced* Host
> > controller. If that does not shown you do not have the needed drivers
> > installed.
> >
> > Best route then would be to start by installing the driver disk that
> > came along, and then (and in any case) run the upgrade to some post-SP1
> > drivers at
> > http://support.microsoft.com/?scid=kb;en-us;822603
> >
> >
> > --
> > Alex Nichol MS MVP (Windows Technologies)
> > Bournemouth, U.K. Alexn@mvps.D8E8L.org (remove the D8 bit)
>
> Hi:
>
> While we've been told that installing SP1 will automatically install the USB
> 2.0 controllers, I've come across numerous instances where this wasn't so.
> Even with SP1 installed (following the original installation of Windows XP),
> when I've connected a number of different USB 2.0 external hard drives, I
> would get the message, "HI-SPEED USB Device Plugged into non-HI-SPEED USB
> Hub". After clicking on that message, another message displays "There are no
> HI-SPEED USB host controllers installed on this computer." (Strangely
> enough, I didn't get those messages when I plugged in my USB 2.0 jump drive
> although I'm still not clear whether the jump drive was operating at USB 2.0
> speed).
>
> Following the installation of SP1, Device Manager will show the yellow
> question mark at the "Other devices" section and the yellow question mark
> next to the "Universal Serial Bus (USB) Controller" listing in that section.
> Properties | General tab will indicate "The drivers for this device are not
> installed. To reinstall the drivers for this device, click Reinstall
> Driver."
>
> Click the Reinstall Driver button and the Hardware Update Wizard opens.
> Accept the default option, "Install the software automatically..." and click
> Next.
>
> The Wizard will indicate that it has installed the software for the
> "Standard Enhanced PCI to USB Host Controller". Click Finish.
>
> The USB 2.0 controller will now be listed in the "Universal Serial Bus
> controllers" section of Device Manager and the operating system will now
> support USB 2.0 capability. At least this has been my experience with this
> situation.
>
> Also, it's probably a good idea, as Alex Nichol suggests, to install the
> 822603 update, even if there are no suspend/hibernation problems affecting
> your USB 2.0 devices.
>
> Art

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