Re: I Paid $35 for help! They never got back with me.. now I cant reach them
From: R. McCarty (PcEngWork-NoSpam__at_mindspring.com)
Date: 05/26/04
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Date: Wed, 26 May 2004 01:10:19 GMT
You best option at this point is to stop using the PC, and
have an expert diagnose the disk condition. In most of these
situations the more you do, the worse it will get.
If no other tools have been run on the drive, the data may
still be intact. What is needed is some serious diagnostic work.
The first thing that should be done is an attempt to image out
the drive to some kind of removable media. This may be
nothing more than disk errors (Did you do a Chkdsk C: /R?)
If you are inclined to try and fix it yourself, you should get
Partition Magic or another Disk Management program. Most
have a "Check for errors" tool. If you can get a definitive
error code or message it may help to resolve the problems.
<anonymous@discussions.microsoft.com> wrote in message
news:1266f01c442ba$cf6612e0$a001280a@phx.gbl...
>
> Hello to all of you who helped me!
>
> If you can help, I'll pay!
>
> I found that the best thing to do with Microsoft, when
> they screw up, is to call the number where you have to
> pay the $35 and you can get a real person.... I did it by
> not pressihg any numbers making them assume I had a
> rotary phone :-)
>
> Once I got the operatot, and gave her my credit card
> charge, she asked me for a case number, which was not
> given to me. I did give her the SKU number from the
> billing receipt that was the only thing sent and voila, I
> was then re-issued a case number. (by the way this was
> originally started on the phone and not via email) Please
> read on;
>
> As far as my problem, as a novice, I think it seems too
> complex... Allow me to explain; I did a system scan and
> defrag. When done, I cleared my cache and cookies. Then
> when I rebooted, when I got back online, my machine
> barely moved at all! (BTW; I have cable moden, an 1800
> Mhz capcity w/ 384 Ram) I then went back to "Computer
> Management and to Defrag to se what may have happened and
> saw nothing but RED! I saw that 18 Gigabytes had been
> fragmented into three files! I could do nothing to remove
> it at all. I called Microsoft and the agent (who spoke
> no english) asked me to go to DOS and do a chkdsk (which,
> I know, as an old DOS user that it would not help the
> situation) I did the chkdsk and rebotted like he asked
> and he promised to call me and/or send me an email. He
> did neither. In any case, now I aslo see that this has
> also wiped out at least 500 or more desktop shortcuts,
> pdf files and downloads... they're all gone! The icons
> that remain (very few) show zero KB and clicking on them
> does nothing. I lost everything onmy desktop and who
> knows wjhere else, including software that I purchased
> that was downloaded but not installed. (like a fool I did
> not wtitedown URL's etc) basically, mydesktop and a chuck
> of Outlook Express emails have vanished into thin air. As
> a habit, I keep most website shortcuts and program pre-
> installed downloads in about twelve folders "on my
> desktop" for quick access. They are sorted by affiliates
> and member sites... rather than in favorites
>
> I have lost six months of hard work and who knows how
> much money I lost too?
>
> Is this even fixable?
>
> If anyone had this happen and knows how to recover
> totally lost shortcuts, pdf files and downloads (saved on
> a desktop) please help! I'll gladly pay!
>
> George
>
> >-----Original Message-----
> >I had a serious loss of data from a system crash. Over
> >one year's work! I contacted Microsoft and gave my
> credit
> >card and they quickly collected $35. Not until then was
> I
> >was allowed to speak with someone regarding my problem.
> >When I call now, they want a number which I never got!
> >When I first called they person did not speak hardly a
> >word of english and said someone would get back with me
> >that I could understand. It's been a couple of weeks...
> >I've hear nothing but my $35 charge was paid. Now I
> >cannot find a way to call without paying another $35..
> or
> >possibly $99 and I find no way of getting an email to
> >Micrsoft support from anywhere. Does anyone hava a
> magic
> >wand or know of a way to reach them? I have NET and
> even
> >that doesn't help. High tech is causing real people to
> >become less and less accessible.... Imagine that? Could
> >someobe pleeeeze help me. I don't know if I'm suposed
> to
> >enter my email... maybe I shouldn't? George J Malvar
> >.
> >
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