I Paid $35 for help! They never got back with me.. now I cant reach them
anonymous_at_discussions.microsoft.com
Date: 05/26/04
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Date: Tue, 25 May 2004 17:45:58 -0700
Hello to all of you who helped me!
If you can help, I'll pay!
I found that the best thing to do with Microsoft, when
they screw up, is to call the number where you have to
pay the $35 and you can get a real person.... I did it by
not pressihg any numbers making them assume I had a
rotary phone :-)
Once I got the operatot, and gave her my credit card
charge, she asked me for a case number, which was not
given to me. I did give her the SKU number from the
billing receipt that was the only thing sent and voila, I
was then re-issued a case number. (by the way this was
originally started on the phone and not via email) Please
read on;
As far as my problem, as a novice, I think it seems too
complex... Allow me to explain; I did a system scan and
defrag. When done, I cleared my cache and cookies. Then
when I rebooted, when I got back online, my machine
barely moved at all! (BTW; I have cable moden, an 1800
Mhz capcity w/ 384 Ram) I then went back to "Computer
Management and to Defrag to se what may have happened and
saw nothing but RED! I saw that 18 Gigabytes had been
fragmented into three files! I could do nothing to remove
it at all. I called Microsoft and the agent (who spoke
no english) asked me to go to DOS and do a chkdsk (which,
I know, as an old DOS user that it would not help the
situation) I did the chkdsk and rebotted like he asked
and he promised to call me and/or send me an email. He
did neither. In any case, now I aslo see that this has
also wiped out at least 500 or more desktop shortcuts,
pdf files and downloads... they're all gone! The icons
that remain (very few) show zero KB and clicking on them
does nothing. I lost everything onmy desktop and who
knows wjhere else, including software that I purchased
that was downloaded but not installed. (like a fool I did
not wtitedown URL's etc) basically, mydesktop and a chuck
of Outlook Express emails have vanished into thin air. As
a habit, I keep most website shortcuts and program pre-
installed downloads in about twelve folders "on my
desktop" for quick access. They are sorted by affiliates
and member sites... rather than in favorites
I have lost six months of hard work and who knows how
much money I lost too?
Is this even fixable?
If anyone had this happen and knows how to recover
totally lost shortcuts, pdf files and downloads (saved on
a desktop) please help! I'll gladly pay!
George
>-----Original Message-----
>I had a serious loss of data from a system crash. Over
>one year's work! I contacted Microsoft and gave my
credit
>card and they quickly collected $35. Not until then was
I
>was allowed to speak with someone regarding my problem.
>When I call now, they want a number which I never got!
>When I first called they person did not speak hardly a
>word of english and said someone would get back with me
>that I could understand. It's been a couple of weeks...
>I've hear nothing but my $35 charge was paid. Now I
>cannot find a way to call without paying another $35..
or
>possibly $99 and I find no way of getting an email to
>Micrsoft support from anywhere. Does anyone hava a
magic
>wand or know of a way to reach them? I have NET and
even
>that doesn't help. High tech is causing real people to
>become less and less accessible.... Imagine that? Could
>someobe pleeeeze help me. I don't know if I'm suposed
to
>enter my email... maybe I shouldn't? George J Malvar
>.
>
- Next message: MGGP: "Re: slowdown"
- Previous message: Mike: "Dialup without human intervention"
- In reply to: George J Malvar: "I Paid $35 for help! They never got back with me.. now I cant reach them"
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