I Paid $35 for help! They never got back with me.. now I cant reach them

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From: George J Malvar (anonymous_at_discussions.microsoft.com)
Date: 05/25/04 

Date: Tue, 25 May 2004 13:58:04 -0700

I had a serious loss of data from a system crash. Over
one year's work! I contacted Microsoft and gave my credit
card and they quickly collected $35. Not until then was I
was allowed to speak with someone regarding my problem.
When I call now, they want a number which I never got!
When I first called they person did not speak hardly a
word of english and said someone would get back with me
that I could understand. It's been a couple of weeks...
I've hear nothing but my $35 charge was paid. Now I
cannot find a way to call without paying another $35.. or
possibly $99 and I find no way of getting an email to
Micrsoft support from anywhere. Does anyone hava a magic
wand or know of a way to reach them? I have NET and even
that doesn't help. High tech is causing real people to
become less and less accessible.... Imagine that? Could
someobe pleeeeze help me. I don't know if I'm suposed to
enter my email... maybe I shouldn't? George J Malvar