Re: How to get help at Microsoft
From: Laura (anonymous_at_discussions.microsoft.com)
Date: 05/24/04
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Date: Mon, 24 May 2004 06:18:58 -0700
You bought an OEM (Original Equpiment Manufacturer) Copy
of the software. It is meant to either be sold with a
computer or with a piece of hardware. Since it is sold at
a cheaper rate than regular retail software, there is no
free support included with it. If you want free technical
support you would need to have a retail copy of the
software. Check the disk. If it says For Distribution with
a New PC Or Component, you have an OEM copy and thus no
free technical support. Retail copies do not say this on
them.
>-----Original Message-----
>I had a friend build me a computer. I bought the
>components and he put it together. My problem arose when
>I wanted to have some help with a Windows problem. I was
>told that since my product code ended in "OEM" I would
>have to go to my vendor for help. I bought the XP retail
>package from a seller on the internet; he is not a Dell
or
>a Gateway, etc. Does this mean that I can never access
>tech support? If I can, please tell me how to get around
>the part where it tells me that I have to go my vendor.
>Thanks.
>.
>
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