Re: How to get help at Microsoft

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Phil (I.fix.probs_at_for.you)
Date: 05/24/04 

Date: Mon, 24 May 2004 09:17:40 -0400

If you bought and OEM version of windows xp then you're support is thru who
ever sold it to you. MS does not support oem versions. This is one of the
reason oem versions are cheaper. There are other limitations to oem versions
as well.

OEM versions:
-- cannot upgrade over an existing Windows installation
-- must be installed on a "clean" drive
-- cannot be transferred to a new or different computer in the future
-- are not eligible for any free technical support from Microsoft
-- must be sold with some type of computer hardware
-- cost less because of the above limitations

Heepfan1 wrote:
> I had a friend build me a computer. I bought the
> components and he put it together. My problem arose when
> I wanted to have some help with a Windows problem. I was
> told that since my product code ended in "OEM" I would
> have to go to my vendor for help. I bought the XP retail
> package from a seller on the internet; he is not a Dell or
> a Gateway, etc. Does this mean that I can never access
> tech support? If I can, please tell me how to get around
> the part where it tells me that I have to go my vendor.
> Thanks.

Relevant Pages

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