Re: Please please help me
From: Malke (malke_at_nospoonnotreally.com)
Date: 05/02/04
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Date: Sun, 02 May 2004 06:37:15 -0700
Tom wrote:
> i'm having big trouble with windows at the moment, might be a virus, i
> have no idea. i'll describe the symptoms and hope someone can help;
> system runs really slowly performing any operation, opening program
> etc, if i try and do too much it freezes completely. internet appears
> to connect but will not allow me to access any web sites. system
> restore won#t let me go back to the previous month. i think the
> problem first began when i was using realoneplayer, cant be sure but i
> think so.
>
Hi, Tom. Unfortunately, you haven't provided enough information to get a
specific answer. Here are some troubleshooting steps to start with:
1) scan with current antivirus ("current" means a version not earlier
than 2002 but using updated virus definitions); 2) remove spyware with
Spybot Search & Destroy (www.safer-networking.org) and Ad-aware
(www.lavasoftusa.com). These programs are free, so use them both since
they complement each other. Be sure to update these programs before
running, and it is a good idea to do virus/spyware scans in Safe Mode;
3) delete temporary and Temporary Internet Files; 4) stop unnecessary
services/programs from starting with Windows - see www.blackviper.com
for services info and www.pacs-portal.co.uk/startup_index.htm for
programs info - 5) look in Event Viewer for clues.
Malke
-- MS MVP - Windows Shell/User Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!"
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