Re: Disappearing menus
From: Malke (malke_at_nospoonnotreally.com)
Date: 05/18/04
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Date: Mon, 17 May 2004 17:21:17 -0700
Paul wrote:
> When I call up the System Configuration Utility it appears for about
> 5-10s and then disappears! I have similar problems with other menus.
That is symptomatic of virus infection. What does a scan with a current
antivirus program (meaning a version not earlier than 2002 and using
updated virus definitions) show? One problem with those particular
viruses is that they often break av software. Here's how to deal with
that:
1) Take the infected machine off the Internet and any lan immediately.
2) From a different, clean machine download Stinger (http:/
vil.nai.com/vil/stinger/) and run it in Safe Mode. Stinger is a limited
virus checker, but its advantage is that it is standalone and doesn't
need to be installed.
3) Hope that Stinger cleans up the machine enough to be able to
reinstall your av or install a new, current one. Update its definitions
and do a full scan.
4) Continue the cleaning process by removing any spyware with Spybot
Search & Destroy (http://www.safer-networking.org) and Ad-aware
(http://www.lavasoftusa.com). Be sure to update these programs before
running them. These programs are free, so run them both since they
complement each other. You may also want to run the latest CWShredder
from http://www.spywareinfo.com/~merijn/index.html. Always read the
instructions before running a spyware removal tool. It is best to run
antivirus and spyware removal tools in Safe Mode.
5) After you've installed your full-featured av, updated its
definitions and run a full system scan.
6) Make sure you are running a firewall.
Malke
-- MS MVP - Windows Shell/User Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!"
- Next message: Malke: "Re: deaf computer"
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