Re: Connection to the internet successful - unable to load any website
From: Malke (malke_at_nospoonnotreally.com)
Date: 05/12/04
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Date: Wed, 12 May 2004 06:08:26 -0700
florianhaag@freenet.de wrote:
> Hi,
> a PC with Windows XP Home has been showing the following behavior for
> a short time:
>
> When the owner tries to connect to the internet via modem (ISP
> www.freenet.de , according to their instructions by the phone
> hotline), the modem sound is audible and the status display says that
> the connection had been successfully established (the blinking icon in
> the tray notification area is visible as well).
>
> However, if you type a URL (e.g. http://www.google.com) into the
> address bar of MSIE or Opera and hit enter, a dialog box pops up
> asking which "network connection" to use. That window lists all items
> from the "network and dial-up connections" folder.
> After selecting one of them, the "Establish Internet Connection"
> dialog box is shown again, where the user has to click "Dial"
> (although there already _is_ an internet connection, isn't there???).
> Now, that the dialog has been closed as described, nothing is loaded
> (MSIE says "Server"/"Search page not found."; Opera says "Network
> problem.").
>
> The connection settings seem to be the same as on other PCs which
> don't have any problems dialing-up to the internet (miscellaneous IP
> addresses are assigned by the server automatically etc.), neither does
> the host file contain any odd stuff (i.e. it defines only the
> localhost as 127.0.0.1).
>
> The PC doesn't have anything like a firewall running; in former times,
> AOL was installed, but their internet software has been deleted with
> the appropriate removal tool.
> The problem must be caused by the computer itself, as it's possible to
> surf on the internet with an older PC plugged into the very same
> telephone socket.
>
> Does anyone have any clues how to solve that (if possible, without
> formatting the hard disk and reinstalling Windows)?
>
> Thanks in advance
> -- Florian Haag
Hi, Florian. Have you scanned for viruses and spyware in Safe Mode on
the affected computer? Can you successfully make a connection to a
telephone, like your cell phone, with the modem using HyperTerminal? If
you can't make a connection doing the latter, then the modem may be bad
and you should try a different modem. I assume that you used the same
flat ribbon cable to the phone jack when you tested with the older PC.
If not, change out the cable. You are quite sure the dns settings are
identical to computers that successfully connect? What changed between
the time the computer could connect and the time it couldn't? I look
forward to your reply.
Malke
-- MS MVP - Windows Shell/User Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!"
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