Re: Norton Internet Security vs XP Limited User Accounts
From: Robert Tyler (bobt001_at_NOSPAM4Unetscape.net)
Date: 04/30/04
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Date: Fri, 30 Apr 2004 05:09:58 -0700
On Fri, 30 Apr 2004 10:11:52 +0100, Bill Gribble
<BillG@scapegoatsanon.SPAM-ME-NOT.demon.co.uk> wrote:
>My disillusionment with Symantec grows.
>
>But that aside....
>
>I'm running Win XP Home Edition. Had a run-in with a variety of worms
>and other pieces of malware of late that have now all been purged from
>the system. Nothing remains to suggest that it isn't an entirely patched
>and up to date, clean setup of XP.
>
>I have 5 Windows user accounts. Mine (Supervisor), and four others,
>essentially shared between my wife and three kids. They are all Limited
>user accounts (for good reason!), which is, in part, the entire point of
>them having separate accounts to me and the entire point of me moving to
>XP in the first place.
>
>To describe what is happening, I'll take it from the point of a fresh
>installation of Norton (I've now Installed/Uninstalled a number of times
>to try and get this working). Norton Internet Security 2004 (NIS)
>installs fine. I then log in as me, the installation completes and NIS
>runs sweet as a nut. We update to all the latest versions via the
>symantec Live Update. A site like http://grc.com reports my Internet
>connection is in total stealth mode, nothing can get in, all is as I'd
>like.
>
>Restart the machine.
>
>This time I log in as one of the Limited accounts. Any one, it doesn't
>appear to matter.
>
>Now Norton Antivirus starts up and runs fine. But the Firewall side of
>NIS fails to load. Try and start it from the Start Menu and a dialogue
>box comes up saying "Driver Initialization failed (5004, 115)" ...
>
>A security scan from the Internet (courtesy of grc.com, for example)
>indicates I have NO FIREWALL IN PLACE AT ALL. No stealth, and port 135
>(ARGH!) is totally open. Not good at all.
>
>The only "support" apparently available from Symantec, despite my
>parting with hard-earned cash to buy their poxy software is their online
>automated support, that tells me this specific error message is due to
>the presence of another firewall or the interference of malware.
>
>Which I know is untrue. The machine is clean. I've put days of work in
>to getting it clean. NIS works on the Supervisor account.
>
>And I don't have another firewall set up. And it seems grc.com agrees
>with me on this because it reports that my machine is laid wide open to
>the web. More over, if I change the user's account type that I've just
>logged in as to a Supervisor account, restart the machine and log back
>in, NIS starts up exactly as it should. If this user specifically was
>somehow infected with malware or had an independent firewall running I
>would get the same error. But I don't. NIS works, and the only thing
>that has changed are the account privileges of the user account that has
>logged in and needs the protection it is supposed to provide.
>
>So it seems very apparent that some aspect of NIS is failing to load
>because of the restricted privileges of a limited Windows account.
>Whereas it is in fact the users using the limited accounts on my machine
>that I'm principally concerned with!
>
>So it seems very apparent that the Symantec automated support is wrong.
>I can't find any reference to phone support that seems relevant to
>setting up their software, only "virus incident support" that appears to
>cost almost as much "per incident" as the software did in the first
>place. I can't even find an email address for their support desk (do
>they even have a support desk)?
>
>Is it me, or have I been conned? Short of that, has anybody else got any
>suggestions as to how I could get NIS working on the Limited user
>accounts on my machine?
>
>
>-Bill
Bill,
Uninstall NIS (leaving the rest of the Norton products, if you wish)
and download and install ZoneAlarm free edition.from www.zonelabs.com
If you like it and want even more functionality, you can then purchase
the Pro version.
Symantec and Norton aren't what they used to be, unfortunately.
Bob Tyler...
Tyler Systems
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