Re: E-Mail Message Disappears
From: PA Bear (PABear_at_mvps.org)
Date: 04/09/04
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- In reply to: DonS: "Re: E-Mail Message Disappears"
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Date: Fri, 9 Apr 2004 00:24:17 -0400
DonS wrote:
>...The e-mail feature of the
> computer failed to work the first time I tried to use it.
<snip>
You did /not/ state this in any of your preceding posts, Don.
If you'd care to look around this newsgroup, you'd see perhaps 50 recent
posts from others having the same problem as you (although you also appear
to be dealing with a damaged message store as well. The fix that worked for
them will most likely work for you. My previous suggestions
notwithstanding:
1. Disable Norton AntiVirus Email Protection/VirusScan email scanning.
2. If no joy, disable NAV/VirusScan entirely.
3. If no joy, uninstall NAV/VirusScan.
4. If still no joy, Start > Run > Regsvr32 inetcomm.dll > OK.
You will still have to address the damage to your store. See previous
replies.
-- HTH - Please Reply to This Thread ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE), AH-VSOP AumHa Forums http://forum.mvps.org/ Protect Your PC http://www.microsoft.com/security/protect CC: Dell Premier Support >> -----Original Message----- >> MS licensed the product to Dell so you'll find that Dell, not MS, will >> handle any warranty and support. I've forwarded our correspondence to a >> contact at Dell Support. He/she replies, "As far as it being a dell >> problem, that could be, but according to warranty the software support >> policy in core technical support relies very heavily on >> format/reinstall. Or he could consider the option of dell's advanced >> software support, which is fee based on a contract basis. Basically, you >> purchase a support contract for a specified price that runs for a >> specified time. I don't know that the support he gets from advanced >> software support is any better than the support he could get [from MS >> MVPs in the MS newsgroups]. Certainly the MVPs >> would be more knowledgeable [ahem! <g>], but the advantage a paid dell >> technician would have is being on the phone with the customer, which >> allows them to get more done and get it done faster." >> >> I suggest you contact Dell if you think Dell should be handling your >> problem. I do not. If you bought a $35,000.00 Chevy truck and one night >> drove home blind drunk, running off the road and into a deep ravine, is >> GM responsible for the repairs? >> -- >>> I paid $1500.00 for this computer from Dell.... >>> >>>> -----Original Message----- >>>> DonS wrote: >>>>> I have two computers which I'll tag PC1 and PC2. PC2 is a >>>>> brand new Dell Dimension 8300 which I just bought already >>>>> loaded with the necessary softwares including WINxp Home >>>>> Edition. PC1 was a build-your-own (BYO) system which also >>>>> has WINxp Home Edition (purchased separately). Both PCs >>>>> are connected to the same cable modem (via router) and >>>>> the internet service is with TW Road Runner. I have no >>>>> problem with the e-mail service and the Outlook Express >>>>> (OE) in PC1 but with the new Dell computer, it has given >>>>> me problems from day one. Briefly, the problem with PC2 >>>>> is as follows: >>>>> >>>>> When I click on the OE icon from the Desktop and the >>>>> resulting Inbox window indicated a number of unread >>>>> messages (in bold) and I click to retrieve them, the >>>>> resulting window comes out blank showing no list of >>>>> messages. When I click on "Create Message" >>>>> or "Send/Receive" the following notice appears: >>>>> >>>>> OUTLOOK EXPRESS >>>>> There was an error opening this message. >>>>> An error has occurred. >>>>> OK >>>>> >>>>> When I menu out and then click on the OE icon again, the >>>>> Inbox window appears with a "Welcome to Microsoft >>>>> Outlook" message. Initially after, I will be able to send >>>>> and receive e-mail successfully however, when I menu out >>>>> or shut down the PC, and click on the OE icon, the same >>>>> phenomenon occurs as described above. Any and all exising >>>>> incoming messages disappear. I believe that the network >>>>> is OK but could it be that there is problem with the >>>>> Outlook Express file in WinXP installed by Dell? or >>>>> perhaps problem with registry? >>>>> In any case I only had the PC for less than two months >>>>> and thus this is a Dell reponsibility. But I appreciate >>>>> any help. >>>> >>>> Start here: >>> > http://insideoe.tomsterdam.com/problems/bugs.htm#mailgone. >>>> ~~~~~~~~~~~ >>>> DBXtract >>>> http://www.oehelp.com/DBXtract/Default.aspx >>>> >>>> DBXtend (additional functionality) >>>> http://www.oehelp.com/DBXtend/Default.aspx >>>> >>>> DBXpress (faster, more powerful, with even greater functionality) >>>> http://www.oehelp.com/DBXpress/Default.aspx >>>> ~~~~~~~~~~~ >>>> For lost Inbox messages: Inbox.dbx is damaged. Close OE and then Move >>>> Inbox.dbx from your store folder >>>> (http://insideoe.tomsterdam.com/files/store.htm) to another Windows >>>> (not OE) folder and run any of the above applications on the moved >>>> file. (A new, empty Inbox.dbx will be created when you next open OE.) >>>> >>>> Other OE folders: Close OE. Move the associated DBX file to another >>>> Windows folder and run any of the above applications on the moved file. >>>> >>>> If one of the above applications successfully recovers any messages, >>>> count yourself fortunate. Do *not* import the messages from the moved >>>> DBX file back into OE! Recovered messages may be *dragged* into any >>>> open OE folder. >>>> >>>> It's not reasonable to hold Dell responsible for how you use your >>>> machine. For best reliability in OE... >>>> >>>> - Don't use Inbox or Sent Items (or any other default folder) to >>>> archive messages. Move them to local folders you've created for this >>>> purpose. >>>> >>>> - Disable Background Compacting and frequently perform a manual compact >>>> of all OE folders while "working offline". More at >>>> http://insideoe.tomsterdam.com/files/maintain.htm. >>>> >>>> - Your anti-virus application's email scanning feature can also cause >>>> such corruption. Disable it. It provides no additional protection.
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