Re: E-Mail Message Disappears

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From: DonS (anonymous_at_discussions.microsoft.com)
Date: 04/07/04 

Date: Wed, 7 Apr 2004 07:55:58 -0700

Mr. Dyer:

I paid $1500.00 for this computer from Dell. The spec
indicated that the transaction included the installation
of the necessary softwares to operate the machine. They
used their own "bulk" softwares vs. me buying and
installing the OS separately. There is a one year
warranty for their product. I believe it's only
reasonable for Dell and/or MS to assume some
responsibility for their product which I only have had
for two months. It's only fair, don't you think?
Thaks for your advise.

DonS

>-----Original Message-----
>DonS wrote:
>> I have two computers which I'll tag PC1 and PC2. PC2
is a
>> brand new Dell Dimension 8300 which I just bought
already
>> loaded with the necessary softwares including WINxp
Home
>> Edition. PC1 was a build-your-own (BYO) system which
also
>> has WINxp Home Edition (purchased separately). Both PCs
>> are connected to the same cable modem (via router) and
>> the internet service is with TW Road Runner. I have no
>> problem with the e-mail service and the Outlook Express
>> (OE) in PC1 but with the new Dell computer, it has
given
>> me problems from day one. Briefly, the problem with PC2
>> is as follows:
>>
>> When I click on the OE icon from the Desktop and the
>> resulting Inbox window indicated a number of unread
>> messages (in bold) and I click to retrieve them, the
>> resulting window comes out blank showing no list of
>> messages. When I click on "Create Message"
>> or "Send/Receive" the following notice appears:
>>
>> OUTLOOK EXPRESS
>> There was an error opening this message.
>> An error has occurred.
>> OK
>>
>> When I menu out and then click on the OE icon again,
the
>> Inbox window appears with a "Welcome to Microsoft
>> Outlook" message. Initially after, I will be able to
send
>> and receive e-mail successfully however, when I menu
out
>> or shut down the PC, and click on the OE icon, the same
>> phenomenon occurs as described above. Any and all
exising
>> incoming messages disappear. I believe that the network
>> is OK but could it be that there is problem with the
>> Outlook Express file in WinXP installed by Dell? or
>> perhaps problem with registry?
>> In any case I only had the PC for less than two months
>> and thus this is a Dell reponsibility. But I appreciate
>> any help.
>
>Start here:
http://insideoe.tomsterdam.com/problems/bugs.htm#mailgone.
>~~~~~~~~~~~
>DBXtract
>http://www.oehelp.com/DBXtract/Default.aspx
>
>DBXtend (additional functionality)
>http://www.oehelp.com/DBXtend/Default.aspx
>
>DBXpress (faster, more powerful, with even greater
functionality)
>http://www.oehelp.com/DBXpress/Default.aspx
>~~~~~~~~~~~
>For lost Inbox messages: Inbox.dbx is damaged. Close OE
and then Move
>Inbox.dbx from your store folder
>(http://insideoe.tomsterdam.com/files/store.htm) to
another Windows (not OE)
>folder and run any of the above applications on the
moved file. (A new,
>empty Inbox.dbx will be created when you next open OE.)
>
>Other OE folders: Close OE. Move the associated DBX
file to another Windows
>folder and run any of the above applications on the
moved file.
>
>If one of the above applications successfully recovers
any messages, count
>yourself fortunate. Do *not* import the messages from
the moved DBX file
>back into OE! Recovered messages may be *dragged* into
any open OE folder.
>
>It's not reasonable to hold Dell responsible for how you
use your machine.
>For best reliability in OE...
>
>- Don't use Inbox or Sent Items (or any other default
folder) to archive
>messages. Move them to local folders you've created for
this purpose.
>
>- Disable Background Compacting and frequently perform a
manual compact of
>all OE folders while "working offline". More at
>http://insideoe.tomsterdam.com/files/maintain.htm.
>
>- Your anti-virus application's email scanning feature
can also cause such
>corruption. Disable it. It provides no additional
protection.
>--
>OE6-specific newsgroup:
>news://msnews.microsoft.com/microsoft.public.windows.inet
explorer.ie6_outlookexpress
>
>HTH - Please Reply to This Thread
>
>~Robear Dyer (PA Bear)
>MS MVP-Windows (IE/OE), AH-VSOP
>
>AumHa Forums http://forum.mvps.org/
>
>Protect Your PC
>http://www.microsoft.com/security/protect
>
>
>.
>

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