Re: E-Mail Message Disappears

From: PA Bear (PABear_at_mvps.org)
Date: 04/07/04 

Date: Wed, 7 Apr 2004 02:02:36 -0700

DonS wrote:
> I have two computers which I'll tag PC1 and PC2. PC2 is a
> brand new Dell Dimension 8300 which I just bought already
> loaded with the necessary softwares including WINxp Home
> Edition. PC1 was a build-your-own (BYO) system which also
> has WINxp Home Edition (purchased separately). Both PCs
> are connected to the same cable modem (via router) and
> the internet service is with TW Road Runner. I have no
> problem with the e-mail service and the Outlook Express
> (OE) in PC1 but with the new Dell computer, it has given
> me problems from day one. Briefly, the problem with PC2
> is as follows:
>
> When I click on the OE icon from the Desktop and the
> resulting Inbox window indicated a number of unread
> messages (in bold) and I click to retrieve them, the
> resulting window comes out blank showing no list of
> messages. When I click on "Create Message"
> or "Send/Receive" the following notice appears:
>
> OUTLOOK EXPRESS
> There was an error opening this message.
> An error has occurred.
> OK
>
> When I menu out and then click on the OE icon again, the
> Inbox window appears with a "Welcome to Microsoft
> Outlook" message. Initially after, I will be able to send
> and receive e-mail successfully however, when I menu out
> or shut down the PC, and click on the OE icon, the same
> phenomenon occurs as described above. Any and all exising
> incoming messages disappear. I believe that the network
> is OK but could it be that there is problem with the
> Outlook Express file in WinXP installed by Dell? or
> perhaps problem with registry?
> In any case I only had the PC for less than two months
> and thus this is a Dell reponsibility. But I appreciate
> any help.

Start here: http://insideoe.tomsterdam.com/problems/bugs.htm#mailgone.
~~~~~~~~~~~
DBXtract
http://www.oehelp.com/DBXtract/Default.aspx

DBXtend (additional functionality)
http://www.oehelp.com/DBXtend/Default.aspx

DBXpress (faster, more powerful, with even greater functionality)
http://www.oehelp.com/DBXpress/Default.aspx
~~~~~~~~~~~
For lost Inbox messages: Inbox.dbx is damaged. Close OE and then Move
Inbox.dbx from your store folder
(http://insideoe.tomsterdam.com/files/store.htm) to another Windows (not OE)
folder and run any of the above applications on the moved file. (A new,
empty Inbox.dbx will be created when you next open OE.)

Other OE folders: Close OE. Move the associated DBX file to another Windows
folder and run any of the above applications on the moved file.

If one of the above applications successfully recovers any messages, count
yourself fortunate. Do *not* import the messages from the moved DBX file
back into OE! Recovered messages may be *dragged* into any open OE folder.

It's not reasonable to hold Dell responsible for how you use your machine.
For best reliability in OE...

- Don't use Inbox or Sent Items (or any other default folder) to archive
messages. Move them to local folders you've created for this purpose.

- Disable Background Compacting and frequently perform a manual compact of
all OE folders while "working offline". More at
http://insideoe.tomsterdam.com/files/maintain.htm.

- Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection. 

-- 
OE6-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6_outlookexpress
HTH - Please Reply to This Thread
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP
AumHa Forums http://forum.mvps.org/
Protect Your PC
http://www.microsoft.com/security/protect

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