Window XP Professional freezes up...
From: Atam Singh (atam.singh_at_verizon.net)
Date: 04/03/04
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Date: Fri, 2 Apr 2004 18:20:17 -0800
Hi Malke:
I have performed steps 1 thru 3 and the computer seems to
be clean (it removed HOTBAR from the computer) but the
problem still persists. I am not quite
sure about step 4 and 5. Can you help?
System: NetVista with Pentium 4 processor and 640 MB of
RAM with a DSL connection to the internet.
Thanks,
Atam...
1) scan with current antivirus ("current" means a version
not earlier
than 2002 but using updated virus definitions); 2) remove
spyware with
Spybot Search & Destroy (www.security.kolla.de) and Ad-
aware
(www.lavasoftusa.com). Be sure to update these programs
before running,
and it is a good idea to do virus/spyware scans in Safe
Mode; 3) delete
temporary and Temporary Internet Files; 4) stop
unnecessary services
programs from starting with Windows - see
www.blackviper.com for
services info and www.pacs-portal.co.uk/startup_index.htm
for programs
info - 5) look in Event Viewer for clues.
After you know your computer is clean, if you are still
having problems
please repost. Be sure to include details about your
computer, your
Internet connection (method/ISP), and what you've already
done to
troubleshoot.
Malke
-- MS MVP - Windows Shell/User Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" .
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