Re: Error Message
From: Malke (malke_at_nospoonnotreally.com)
Date: 04/25/04
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Date: Sun, 25 Apr 2004 07:13:50 -0700
Y Smith wrote:
> Every time I log off, I get the following error message:
>
> Windows cannot end this program:
> C:/Windows/System32/ntsys.exe
>
> How do I fix this problem?
You have at least one virus. Scan with a current antivirus program
(meaning a version not earlier than 2002 and using updated virus
definitions). If you are unable to install an av because your computer
is infected with one of the many viruses that immediately break av, you
can try going to an online av scan site like:
http://housecall.antivirus.com/housecall/start_corp.asp
If you are unable to get to an online scan site (some viruses will
prevent that):
1) Take the infected machine off the Internet and any lan immediately.
2) From a different, clean machine download Stinger (http:/
vil.nai.com/vil/stinger/) and run it in Safe Mode. Stinger is a limited
virus checker, but its advantage is that it is standalone and doesn't
need to be installed.
3) Hope that Stinger cleans up the machine enough to be able to
reinstall your av or install a new, current one. Update its definitions
and do a full scan.
4) Continue the cleaning process by removing any spyware with Spybot
Search & Destroy (http://www.safer-networking.org) and Ad-aware
(http://www.lavasoftusa.com). Be sure to update these programs before
running them. These programs are free, so run them both since they
complement each other. It is best to run antivirus and spyware removal
tools in Safe Mode.
After you've done the cleanup, if you need more help, please repost.
Malke
-- MS MVP - Windows Shell/User Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!"
- Next message: Bruce Chambers: "Re: WinXp Pro w/ SP1"
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- In reply to: Y Smith: "Error Message"
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